Call Center General Manager:Location: Remote from LATAMCompensation: $2,000-$2,500 USD/monthSchedule: Monday-Friday, 9 AM - 6 PM EST (with flexibility for occasional weekend coverage)Payment Methods: Bank Transfer, Wise, Payoneer, or RemitlyTime Off: U.S. federal holidays + 10 PTO daysEngagement: Full-time, long-termAbout the Opportunity:Latino Legends is partnering with a fast-growing U.S.based service provider in the self-storage industry to hire a Call Center General Manager. This company operates a specialized call center that supports self-storage facility owners by boosting lead conversions, improving customer experience, and strengthening day-to-day operational performance. With a growing customer base and increasing demand, they’re now seeking a hands-on operator to lead daily execution and drive scalable growth.Role Overview:Key Responsibilities:- Scale Operations: Design and implement the processes required to expand from the current customer base into a high-volume, multi-agent operation.- Team Leadership: Recruit, train, and manage call center agents and team leads. Establish KPIs, conduct performance reviews, and foster a culture of excellence.- Tech Integration: Oversee implementation and optimization of the call center technology stack, including CRMs, VOIP systems, and automation tools.- Daily Management:



Maintain the operational “pulse” of the center, ensuring sales targets are met, service levels remain high, and efficiency is never compromised.- Strategy & Execution: Collaborate closely with ownership to convert business goals into actionable operational plans.Qualifications:- Call Center Expertise: Proven experience scaling a call center environment from early-stage or mid-stage to a larger, more complex operation.- Management Track Record: Demonstrated ability to manage multiple agents and team leads while upholding strong performance standards.- Tech-Savvy: Comfortable working with modern call center software tools and leveraging technology to improve workflows and reporting.- Industry Knowledge: Ideally, experience in self-storage or real estate operations, with an understanding of facility owner and tenant needs.- Entrepreneurial Mindset: Thrives in fast-moving, ambiguous environments and excels at building structure from the ground up.What Success Looks Like in the First 90 Days:- Stabilize daily operations and staffing coverage- Establish KPIs, dashboards, and a weekly operating rhythm- Improve lead response time and conversion consistency- Implement a training and QA program with measurable improvements- Build a hiring plan that supports customer growth

📌 Call Center General Manager (Buenos Aires)
🏢 Latino Legends
📍 Buenos Aires