Monks is a global digital-first marketing services company.
This General IT Support Administrator role provides IT support to Monks employees worldwide, with a primary focus on the LATAM region and in-office support at the Buenos Aires office.
The role combines ticketing-based remote support with hands-on on-site IT administration.
What You'll Do Deliver IT support globally via ticketing system with focus on LATAM region issues Provide in-office IT support at Buenos Aires office 5 days per week Offer first-line troubleshooting support via video call and Slack chat Handle onboarding and offboarding of employee accounts and technology, including account lifecycle management Audit and maintain IT policies, procedures, documentation,



and inventory/asset management systems What You Need 3+ years of IT support experience Strong written and verbal English communication skills Extensive Mac and macOS knowledge Experience with ticketing systems and basic IT troubleshooting Hands-on experience with MDM software, Google Workspace, asset management, Microsoft Active Directory, and PowerShell Knowledge of MS365, Adobe, Azure, Slack, networking, firewalls, VPNs, and enterprise antivirus products Nice to Have Windows system knowledge Experience with automation tools such as Workato or BetterCloud Freshservice experience Linux or Windows systems working experience Experience with ethical hacking tools such as vulnerability scanners and network mapping tools #J-*****-Ljbffr

📌 Global It Support (Buenos Aires)
🏢 Monks
📍 Buenos Aires