Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation.
As an Application Support II team member in Intelligent Solutions Product Line in CTO, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement.
Job responsibilities
SOW/SOD/EOD checks: confirm manual and automated health checks; reduce manual effort via alerting
Business user query resolution: triage, communicate, and resolve user issues promptly
Automation & efficiency: partner with App Dev to script/automate repetitive tasks and implement proactive alerts
AI/ML: develop and maintain automations and AI/ML use cases (anomaly detection, alert enrichment, intelligent triage, self‐healing) in alignment with firm‐approved tools and controls.
ITIL practices: incident, problem, change, and release management; RCA and follow‐ups to prevent recurrences
Exception‐based feed/job monitoring: manage SLAs, liaise with upstream/downstream systems, apply first‐time fixes, elevate to L3/App Dev when needed
Performance & stability: capture and elevate app performance issues and SLA breaches to ensure timely resolution
Resiliency: execute disaster recovery and sustained resiliency activities regularly
Platform operations: support UiPath and Tableau across Windows/Linux (patching, certificates, upgrades)
Cloud operations: Support for cloud-hosted Apps—monitor/alert, triage with cloud logs/metrics, manage scaling/failover, rotate certs/secrets, validate IAM/network controls, execute changes via pipelines,



and elevate provider issues when required.
Required qualifications, capabilities, and skills
4 years in time‐critical production/application support or SRE (financial services preferred)
Strong Windows and Linux troubleshooting skills
Hands‐on experience with UiPath and Tableau.
Proven application of ITIL framework(incident, problem, change, release) and RCA documentation
Excellent written and verbal communication; stakeholder management under pressure
Participate in rotational coverage as required
Preferred qualifications, capabilities, and skills
Operating systems: Windows Server, Linux (RHEL/Ubuntu)
Monitoring/Observability: Dynatrace, Splunk, Grafana
Automation: scripting in Python, PowerShell; REST APIs and webhooks (UiPath Orchestrator, Tableau Server APIs); CI/CD tooling; runbook automation and schedulers; JSON/YAML; secure secrets management; basic Ansible for configuration.
AI/ML: prompt engineering for firm adapted LLMs and agentic chatbots (system prompts, few shot, structured outputs); function/tool calling and orchestration; safety and compliance controls (guardrails, PII redaction, audit logging); model evaluation and monitoring.
Containers: Kubernetes desired
Databases: MS SQL Server, Oracle
Cloud technologies; networking/security fundamentals (DNS, TLS, proxies, firewalls)
Platforms: UiPath Orchestrator/Robots, Tableau Server.
Core Skills
Analytical problem solving and influencing; calm and structured under pressure
Strong stakeholder engagement; act as single point of contact for escalations and queries
Self‐motivated, proactive, and able to work both autonomously and in a team
Commitment to deadlines in a fast‐changing environment; continuous improvement mindset
Log, analyze, and manage queries/incidents to resolution; understand impact of change in complex environments
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📌 Application Support Ii - Ispl (Buenos Aires)
🏢 Testing Site - JPMC
📍 Buenos Aires