At Sunflower, we're looking for someone who absolutely LOVES talking to people.

As our Patient Success Lead, you'll be the voice, face, and heart of the Sunflower experience. You'll own every interaction we have with our users across our Sunflower Clinic and app suite, making sure every person feels heard, supported, and genuinely cared for.

Your mission is simple: Make every Sunflower user feel like they're in the best hands possible.

Whether you're helping a patient navigate our clinic services, solving an issue with our app, or talking to users to understand how we can improve, you'll be the person who makes their day better.

You'll also be our eyes and ears on the ground, helping us understand what our users love, what frustrates them, and what we need to build or fix next.

This isn't just a customer support role. You'll own the relationship between Sunflower and our users.

What You'll Do:

1. Own the Patient Experience

- Be the first point of contact for patients reaching out with questions, concerns, or issues related to our clinic.
- Handle patient support tickets with speed, warmth, and attention to detail.
- Turn frustrating or confusing situations into positive experiences.
- Make sure no patient feels ignored, lost, or unsupported.

2. Help Patients Navigate Sunflower

- Lead patient coordination calls, helping people understand our services and how Sunflower can help them.
- Guide patients through their next steps, answering questions and making their experience as seamless as possible.
- Build genuine connections with patients and make every conversation feel personal, human, and reassuring.

3. Support Our App Users

- Own incoming app support tickets, troubleshooting issues and answering questions.
- Help users get the most value out of the Sunflower app.
- Identify recurring issues, confusing experiences, and opportunities to improve the product.
- Work closely with our product team to get problems resolved.

4. Be the Voice of Our Users

- Talk to users constantly. Understand their needs, frustrations, motivations, and experiences.




- Conduct user interviews to uncover pain points and opportunities for improvement.
- Turn conversations into clear, actionable insights for our product and operations teams.
- Spot patterns across support tickets, calls, and interviews to help us prioritize what matters most.
- Advocate relentlessly for our users in internal discussions.

Who We're Looking For:

Someone with positive energy, extraordinary empathy, and a genuine love for helping people.

You should have:

- Experience in customer support or service. You've worked in a customer-facing role and know what exceptional service looks like.
- Exceptional English communication skills. Your written and spoken English is outstanding. You can communicate clearly, naturally, and warmly in any situation.
- Off-the-charts friendliness. You're the kind of person who makes strangers feel like friends within five minutes. People genuinely enjoy talking to you.
- Extremely high emotional intelligence. You can read people, understand how they're feeling, and adapt your approach to make them feel comfortable.
- Unreasonable levels of empathy. You genuinely care about people and want to make their lives better.
- An ability to handle difficult conversations. When someone is angry, stressed, or upset, you don't get defensive or overwhelmed. You stay calm, listen, and help turn things around.
- A natural curiosity about people. You don't just answer questions. You ask great ones, dig deeper, and genuinely want to understand what's going on.
- A problem-solving mindset. You take ownership, figure things out, and don't let problems fall through the cracks.
- Strong organization and follow-through. You can manage multiple conversations, tickets, and requests without losing track of the details.

Bonus Points:

- Experience in healthcare, patient coordination, or health-tech.
- Experience with customer support platforms or CRM tools.
- Experience conducting user interviews or gathering product feedback.
- Experience working in a fast-moving startup environment.

Note: This is a HYBRID role with 3 days in the office of the Sunflower HQ in Buenos Aires.

📌 Patient Success Lead (Buenos Aires)
🏢 Sunflower ?
📍 Buenos Aires