I’m helping Snappycx find a top candidate to join their team full-time for the role of Bilingual Patient Coordinator – LATAM.

You will improve patient care outcomes by coordinating essential home health services.

Compensation:

USD 6 - 7/hour

Location:

Remote (for Argentina, Belize, Bolivia, Brazil, Chile, Colombia, Costa Rica, Cuba, Dominican Republic, Ecuador, El Salvador, Guatemala, Honduras, Mexico, Nicaragua, Panama, Paraguay, Peru, Puerto Rico, Uruguay, and Venezuela residents)

Mission of Snappycx:

"To empower medical practices with reliable, HIPAA-compliant bilingual healthcare virtual assistants, reducing overhead and enhancing operational efficiency."

What makes you a strong candidate:

- You have +2 years experience in Scheduling management, Patient coordination.
- You are proficient in Home healthcare.
- English - Fully fluent.
- Spanish - Fully fluent.

Responsibilities and more:

Position Overview:

- SnappyCX is seeking an experienced and highly organized Bilingual Patient Coordinator to support a US-based home healthcare agency.

- The adecuado candidate will serve as a key point of contact between patients, their families, Home Health Aides (HHAs), caregivers, healthcare professionals, and internal care teams.

- This role is responsible for coordinating patient care activities, managing caregiver schedules, monitoring attendance, resolving scheduling concerns, and ensuring effective communication across all parties.

- The successful candidate must be fluent in both English and Spanish, have previous experience supporting US-based home healthcare operations, and be comfortable managing multiple priorities in a fast-paced environment.

Patient & Family Coordination:

- Serve as a primary point of contact for patients, family members, caregivers, and other healthcare professionals.

- Conduct patient introduction calls, follow-ups, and attendance verification.

- Communicate changes in care schedules, service hours,



and other relevant updates.

- Identify patient concerns, assess needs, and escalate issues to the appropriate departments.

- Maintain professional and compassionate communication with patients and their families in both English and Spanish.

Caregiver & HHA Scheduling:

- Coordinate and schedule work assignments based on Home Health Aides' qualifications, training, experience, and availability.

- Monitor caregiver attendance and address scheduling gaps promptly.

- Coordinate caregiver replacements, shift changes, and service adjustments when necessary.

- Manage overtime and travel time requests.

- Use Smart Map and other scheduling tools to locate available caregivers, provide directions, and assess coverage.

- Notify HHAs of patient discharges, changes in service days, hours, and other relevant updates.

Case & Care Management:

- Monitor and manage open cases, ensuring timely follow-up and resolution.

- Manage mutual and linked cases.

- Identify potential service delivery issues and escalate concerns appropriately.

- Complete incident reports and document relevant case updates.

- Coordinate with family members and other support personnel to ensure patient needs are identified and addressed.

- Provide relevant information to healthcare professionals and other departments when necessary.

Administrative & Documentation Support:

- Accurately document all communications, updates, and case activities in HHA Exchange.

- Prepare and submit required daily, weekly, and monthly reports.

- Monitor and respond to incoming emails, voicemails, and faxes promptly.





- Ensure all assigned tasks are completed in accordance with agency policies and procedures.

- Maintain accurate records and ensure timely communication across departments.

- Adapt to changes in agency procedures, operational requirements, and industry practices.

Requirements & Qualifications:

- Fluency in both English and Spanish, with excellent verbal and written communication skills in both languages.

- Previous experience working with a US-based home healthcare agency or home care provider.

- At least two years of relevant experience in patient coordination, home care coordination, caregiver scheduling, or a similar healthcare operations role.

- Hands-on experience coordinating Home Health Aides (HHAs), caregivers, or home care workers.

- Experience managing caregiver schedules, shift coverage, attendance verification, call-outs, and replacements.

- Familiarity with HHA Exchange or similar home healthcare management and scheduling platforms.

- Experience handling patient inquiries, family communication, case documentation, and service-related concerns.

- Strong organizational, multitasking, and time management skills.

- Excellent customer service, active listening, and problem-solving abilities.

- Ability to work independently, exercise sound judgment, and prioritize competing responsibilities.

- High stress tolerance and the ability to remain professional in a fast-paced environment.

- Strong attention to detail and a positive, team-oriented approach.

Preferred Qualifications:

- Previous experience using HHA Exchange.

- Familiarity with Smart Map or similar caregiver location and scheduling tools.

- Experience supporting US home healthcare agencies with multiple patients and caregivers.

- Understanding of home care operations, service coordination, and caregiver scheduling workflows.

Your potential leader:

- Tunde Oladipupo

📌 Bilingual Patient Coordinator – LATAM (Argentina)
🏢 Remote Jobs
📍 Argentina