Salario: $ 5.400.000 – $ 7.800.000

Executive Director - Site Reliability Engineering (Network Domain) & Argentina Site LeadThe Executive Director, Site Reliability Engineering owns reliability for a major product domain of the global network estate, as a senior member of the Network Services SRE leadership team. This leader drives the definition and adoption of SLOs for the domain, owns and prioritises its reliability backlog, runs its reliability and post-incident reviews, and directly leads the SREs embedded in the domain alongside domain engineers aligned to the SRE practice through a dotted line. Working with the SRE leads of the other domains, they define and drive SRE culture, standards, and ways of working across the whole of Network Services.In parallel, the Executive Director serves as the Argentina (Buenos Aires) Regional Lead for Infrastructure Platform Foundational Services (Network, Storage, DataCentre, Data Protection and Recovery). Accountable for site strategy, talent development, governance, executive presence, and operational alignment across the region. The role establishes Argentina as a strategic engineering hub by building and sustaining high-performing engineering teams aligned to global priorities and outcomes.This leader partners closely with network engineering, Network Rapid Response (NRR), Product Engineering, and the automation platform and data engineering teams to ensure strong operational alignment, effective escalation, end-to-end service ownership, and continuous reliability improvement.Job responsibilitiesFunctional Responsibilities - Site Reliability EngineeringOwn the reliability outcomes for a product domain of the network estate, and build deep understanding of its architecture, failure modes, and risk profileDrive the definition, instrumentation, and adoption of SLIs and SLOs across the domain's services, working through the domain's engineering teams rather than defining them in isolation, and use error‑budget consumption as a live prioritisation inputOwn the domain's reliability backlog: identify the engineering work that materially improves availability, detection, and recovery, keep it prioritised, and hold it visible to domain leadershipRun the domain's reliability reviews and lead its post‑incident practice, ensuring blameless review, credible systemic analysis, and that resulting engineering fixes are tracked through to landingPartner with the network engineering leads in the domain to prioritise reliability work against product engineering and service delivery demand, and make the trade‑offs explicit to stakeholdersDirectly manage the SREs assigned to the domain, and lead domain engineers aligned to the SRE practice on a dotted line, holding both populations to the same standards, tooling, and career frameworkWork with the SRE leads of the other domains to define, evolve, and drive SRE culture, engineering standards, common tooling, the hiring bar,



and the career framework across Network ServicesShare patterns, tooling, and lessons learned across domains so reliability improvements compound rather than being rebuilt in isolationTranslate the domain's reliability needs into requirements for the automation platform and data engineering teams, and drive adoption of the resulting capability in the domainDrive reduction of toil in the domain: treat recurring manual work and repeat failure as engineering defects, with measurable reduction targetsDrive adoption of AI and agentic capability across the reliability lifecycle (triage, diagnosis, root‑cause analysis, remediation, AI‑assisted development) with clear validation standards, so speed never compromises correctness, security, or riskHold a code‑first engineering bar: production‑quality code, testing, code review, and CI/CD, so reliability work ships as software rather than scriptsDeliver measurable outcomes for the domain: improved availability, reduced detection and recovery times, fewer repeat incidents, reduced manual touch, and improved change success rateRegional Responsibilities - Argentina IP Foundational Services Site LeadRepresent the Argentina hub in general Infrastructure Platforms Foundational Services forumsDrive site culture, retention, and consistent engineering standards across functional silosEnsure effective cross‑functional collaboration with security, infrastructure, application teams, service management, and business partners to deliver integrated outcomesManage regional resource planning and budget inputs: capacity forecasting, skills coverage, on‑call sustainability, and investment recommendations tied to measurable service improvementsHire, develop, and retain engineering talent across the Argentina footprintEnsure governance, risk, and audit compliance for in‑country operationsStrong ownership of reliability outcomes, with the technical depth to lead engineers rather than only manage themAbility to build and scale engineering teams across functional and matrixed reporting lines, including dotted‑line reportsInfluences peers and partner teams without direct authority, and drives change from within a leadership team rather than from the top of oneDrives the transformation from an operations model to an engineering modelMaintains compliance and control disciplineCredible senior technology presence in‑region, able to represent JPMC externally with regulators, universities, and partnersRequired Qualifications, Capabilities, and Skills10+ years in infrastructure, production,



or reliability engineering, including leadership roles running systems at scaleDemonstrated ownership of SLI/SLO/error‑budget practice, incident and post‑incident leadership, and measurable toil reduction in a production environmentA code‑first foundation: credible software engineering background and the judgment to hold a code‑first SRE bar rather than an operations‑only oneDeep observability expertise: white‑box and black‑box monitoring, SLO‑based alerting, and telemetryProven track record adopting agentic AI and LLM‑driven capability in production engineering and operations environmentsExperience operating within formal risk and control frameworks: audit engagement, evidence quality standards, and remediation governanceDemonstrated experience in incident management, problem management, and change governance, including executive communications during high‑severity eventsProven ability to hire, develop, and retain strong engineers, and to raise the engineering bar of an existing teamStrong global collaboration skills across distributed, matrixed organizationsPrior site, country, or regional engineering hub leadership experienceBS/BA degree or equivalent practical experience in technology, engineering, or a related disciplinePreferred Qualifications, Capabilities, and SkillsNetworking depth (routing, switching, security, packet and flow analysis), or experience leading reliability for network or network‑adjacent platforms. A strong plus, not a gateExperience running an embedded SRE model, driving reliability into engineering teams from within rather than from a central operations siloExperience establishing or growing an SRE practice as part of a leadership team, including influencing peer domainsFinancial services or other regulated environment experienceExperience with large‑scale network automation (Python, APIs, config management, validation, and remediation at scale)Demonstrated use of AI to redesign engineering and operational workflows for measurable impact, and to build organizational AI fluencyProven operational governance track record: incident, problem, and change management, and measurable service improvement plansTeam ScopeDirect: a domain‑aligned SRE team embedded with the network engineering and product teams for the domain, growingDotted line: domain engineers aligned to the SRE practice, held to the same standards, tooling, and career frameworkReporting line: into the Head of SRE for Network Services, as a peer of the other domain SRE leads on the SRE leadership teamPartnership: strong partnership with network engineering leads in the domain, the NRR organization, global Product Engineering, the automation platform and data engineering teams, and regional Infrastructure leadershipRegional (matrix): site leadership for all IP Foundational Services engineers in Argentina#J-18808-Ljbffr

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