Customer Success Coach

SUMMARY:

The Customer Success Coach is to coordinate tailored language learning programs to support professionals and their families; to engage, coach, and increase utilization among our customers. Also providing support and top‑notch customer service experience for all our customers.

RESPONSIBILITIES:

- Drive a high level of customer and client satisfaction while managing large caseloads
- Cultivate and manage positive client relationships with corporate relocation management companies to ensure Global LT as the preferred language training supplier
- Counsel customers on authorized relocation benefits provided by their employer
- Manage all activities, including those performed by third‑party suppliers related to the transfer process
- Lead point of contact and coordination for all assignment components – including internal and external points of need
- Carry out the pre‑assignment briefing and orientation with the authorized participant on the client’s policy and/or benefit. Need to be comfortable on the phone talking to many different level employees
- Provide continuing coaching and support to clients and participants maintaining regular contact throughout the assignment
- Build productive and effective relationships with clients, participants and direct suppliers as well as within General LT




- Maintain data integrity, including updating Global LT’s database, providing the required data to produce ongoing status reports
- Initiate customer satisfaction surveys when client policy allows
- Undertake other tasks as required
- Adhere to Global LT’s Standards of Excellence in all aspects of the assignment process
- Meet company metrics for customer satisfaction, utilization, responsiveness and company goals

EDUCATION AND/OR EXPERIENCE:

- Proficiency in English is required
- Sales experience would be an asset but not required
- Bilingual in English and at least one other language

QUALIFICATIONS:

- Proficient with PC and Microsoft Office such as Word, Excel, PowerPoint, Outlook
- Must have strong organizational skills and be detail‑oriented and organized, methodical with an analytical approach to work
- Ability to deal with multitasking under continuous high‑pressure situations
- Excellent written and communication skills
- The ability to communicate clearly and professionally
- Strong customer service focus
- Work well within a team with good trouble‑shooting and conflict management skills
- Shows initiative and creativity; be self‑motivated
- The ability to upsell products

#J-18808-Ljbffr

📌 Customer Success Coach (Buenos Aires)
🏢 Global LT
📍 Buenos Aires