(G-439) - Channel/Project Manager

(G-439) - Channel/Project Manager

15 feb
Santa Fe

15 feb


Santa Fe

Viseven Group is an international IT company specialising in interactive content and cloud-based solutions for global pharmaceutical companies since 2009; constant growth and self-development is in our corporate DNA. Our unique developments and approaches are actively used in more than 30 countries all over the world. Viseven's solutions are represented at major industry events in Barcelona, Philadelphia, London, etc.

The rapidly expanding team includes more than 500+ highly-skilled tech- and non-technical experts: front- and back-end developers, BA specialists and managers who create, localize and customize applications at 8 offices: in Kyiv, Zhytomyr and Vynnytsia (Ukraine), Tallinn (Estonia), Saint John (Canada), and Bridgewater,


Role Description

Channel Manager belongs to a Delivery Services Organization and bridges a gap between Liaison Manager and a production team. Channel Manager is responsible for supervising particular channel(s) of client’s content (Websites and Landing pages). His/her responsibility is to monitor the channel’s capacity and performance, and to grow it through increasing efficiency and quality of completed requests in the channel.

Key Responsibilities

- Analyze incoming requests for completeness, get necessary info from LM, together with LM perform initial scoping

- Together with production team (Team Lead) estimate the effort

- Respond to production team requests for details and additional information, maintains close communication with LM making sure and all necessary information and resources are collected from the client

- Make sure that request follows the defined workflow from initial reception to final delivery

- Plan (together with Delivery Manager) the execution of incoming requests within his/her channel basing on priorities and available team capacity. Manage priorities

- Make sure that quality, budget and schedule requirements are met

- Escalate to LM and/or Delivery Manager in case of any troubles with successful request processing

- Maintain correct statuses of requests in request tracking system (Jira)

- Manage the production team

Required Skills & Knowledge:

- Experience in managing/coordinating Web development projects

- Understanding the software development workflow and project management practices

- Basic technical knowledge (like understanding terminology and involved technologies for building HTML pages and Web sites)

- Experience with project/task management tools, like Jira

- Good communication and people management

- Quick thinking and able to deal with high volume of quick projects

- Desire to learn new technologies, deep dive into details and troubleshoot the problems

- Upper-Intermediate English level

What We Provide

We understand that our team members are essential to making our goals a reality, so we value and empower them to share their vision. And we reward this kind of passion with a highly competitive compensation and exceptional benefits, such as:

- Passionate experienced team and enjoyable working environment

- Professional and career growth

- Paid time off 18 business days per year

- Paid time off 3 business days in case of marriage or childbirth

- English learning courses

- Opportunities to participate in professional forums and conferences

- Regular corporate events and team-buildings

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