J808 Manager, O2C Back Office

J808 Manager, O2C Back Office

13 feb
|
Bristol Myers Squibb
|
Buenos Aires C.F.

13 feb

Bristol Myers Squibb

Buenos Aires C.F.

En Bristol Myers Squibb, nos inspira una sola visión: transformar la vida de los pacientes a través de la ciencia. En oncología, hematología, inmunología y enfermedades cardiovasculares, y una de las líneas de producción más diversas y prometedoras de la industria, cada uno de nuestros apasionados compañeros contribuye a innovaciones que impulsan cambios significativos. Aportamos un toque humano a cada tratamiento en el que somos pioneros. Únete a nosotros y marca la diferencia.



**POSITION PURPOSE:**



Lead all regional back-office activities, specifically the activities performed by the shared Technical Support Associate team (TSA). This includes credit reviews, master data, accounts receivable,

collection and credit and debit memos activities. Responsible for day-to-day service delivery and performance of the TSA team.

KEY RESPONSIBILITIES:



+ Support market leads and business units in the definition of GOTC policies, business rules and procedures



+ Lead regional team delivery of credit authorization, master data maintenance, collection and accounts receivable activities, ensuring specified services are provided to local markets at agreed operational level agreement.



+ Lead service management process including creation of regular service level reports and participation in regular/monthly market level service management reviews pertaining to TSA back office responsibilities



+ Ensure resolution of issues raised by local markets regarding regional center support of back office activities



+ Serve as escalation point within regional center for the TSA back office teams and other BMS organizations such as Distribution, Finance, Legal, etc.



+ Ensure the credit limit / credit release authorization and of master data changes are based on GOA escalation



+ Review reports that are TSA back office-generated for consumption by other departments before they are distributed (e.g. A/R Reporting, documentation to support bad debt calculations)



+ Resolve any questions with TSA back office teams over ownership of activities, support for new work, responsibility for adhoc/one-off efforts, etc.



+ Implement and coordinate continuous improvement processes



+ Lead and own all people activities for the TSA back office teams



+ Support any necessary recruiting and hiring required of the TSA back office teams



+ Provide support for adhoc requests from Regional Hub Lead and provide timely checkpoints to ensure their visibility into back office performance



+ Review KPIs and other performance metrics, identifies opportunities for improvement



ADDITIONAL RESPONSIBILITIES:



+ Support internal and external audits



+ Support special Order to Cash projects



KNOWLEDGE, SKILLS, and COMPETENCIES:



Education/Experience



+ 5+ years experience in Pharmaceutical Industry



+ 3+ years of coordination / supervision experience

+ 3+ years experience in customer service or order to cash related specialty



+ Undergraduate degree



+ Fluent in English language. Preferable Portuguese



Functional



+ Strong coordination skills



+ Strong analytical and problem solving skills



+ Demonstrates intellectual/emotional capability and commitment

+ High level of oral, written and interpersonal communication skills



+ Ability to interact with Senior Management. Strong presentation skills



+ Develops strong working relationships and builds alignment with stakeholders



+ Significant knowledge of order to cash, accounts receivable, collections, logistics, distribution, internal controls, accounting



Technical



+ Ability to use SAP and other Customer Service applications



+ Advance knowledge and use of office productivity tools



En todo el mundo, nos apasiona tener un impacto en la vida de los pacientes con enfermedades graves. Con el poder de aplicar nuestros talentos individuales y perspectivas diversas en una cultura inclusiva, nuestros valores compartidos de pasión, innovación, urgencia, responsabilidad, inclusión e integridad sacan a relucir el mayor potencial de cada uno de nuestros colegas.



Bristol Myers Squibb reconoce la importancia del equilibrio y la flexibilidad en nuestro entorno de trabajo. Ofrecemos una amplia variedad de beneficios, servicios y programas competitivos que brindan a nuestros empleados los recursos para perseguir sus metas, tanto en el trabajo como en su vida personal.



**Company:** Bristol Myers Squibb



**Req Number:** R1534928-es-es



**Updated:** 2021-02-11 02:39:05.224 UTC



**Location:** Buenos Aires,Argentina



Bristol Myers Squibb is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, pregnancy, citizenship, marital status, gender expression, genetic information, political affiliation, or any other characteristic protected by law.

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