Position:
Virtual Customer Service Representative Languages:
English, Spanish At Whizz, our mission is to revolutionize transportation for delivery drivers by providing reliable and convenient e-mobility solutions. We offer versátil vehicle ownership options to make e-mobility accessible and empower our customers to succeed. As Whizz continues to grow, we are looking for a Virtual Customer Service Representative who will support customers visiting our locations remotely through a live video connection. In this role, you will assist customers through a monitor installed at our locations. When customers arrive, they will be able to connect with you via a live video connection, where you will guide them, answer questions, and help resolve common service requests. Your goal will be to provide fast, friendly, and clear assistance, ensuring that customers receive the same level of service as if a representative were physically present at the location. New customers
Help customers choose the right bike, battery, accessories, and services Explain bike features, subscription plans, and pricing Assist customers with signing up, creating accounts, and completing payments Use sales techniques to convert potential customers into subscribers Existing customers




Support customers with subscription questions, payments, and account issues Help customers troubleshoot basic bike or service issues remotely Coordinate service requests and follow-ups with the operations team Address customer concerns and objections while maintaining a high level of satisfaction Customer communication
Provide clear, accurate, and friendly communication to customers Coordinate with internal teams via chat and messaging tools to resolve customer requests Build trust and long-term relationships with our rider community Requirements
Native or fluent Spanish Fluent English (C1 - C2 level)2+ years of experience in customer support, sales, or call center roles Comfortable working on camera and assisting customers via live video throughout the day Ability to multitask and stay organized in a fast-paced environment Comfortable using CRM systems and productivity tools High-speed internet connection, and headset Previous on-site experience in a retail environment is considered an advantage Benefits
What We Offer
Competitive salary Remote work flexibility Collaborative and innovative work environment
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📌 Virtual Customer Service Representative | Remote (Buenos Aires)
🏢 WHIZZ
📍 Buenos Aires