We are looking for a Digital Operations L2 Cloud Support Engineer.

Mission:
Operate and support the Digital Solutions provided by the company and the underlying Cloud Infrastructure.

Main responsibilities and activities:

- Operate the Digital Solutions provided by the company and the underlying Cloud Infrastructure (maintain, deploy upgrades, manage resources, ensure business continuity)
- Perform configuration changes and deployment of new versions.

- Respond to Incidents and Requests escalated by Digital Operations L1 Support.

- Update Incidents and Requests in Ticketing tool.

- Perform technical troubleshooting and resolve incidents, or identify bugs and complex technical issues.

- Perform Root Cause Analysis, document findings and drive corrective actions.

- Escalate Incidents and Requests to L3 Support where appropriate.

- Maintain Knowledge Base.

- Contribute to the maintenance of Process Documentation.

In addition, for Team Lead Role:

- Ensure staffing roster supports required service hours (eg.

8×5 or 24×7)
- Ensure adequate training and performance of team members.

- Drive Continuous improvement and support Service Excellence.

Requirements:

- Basic education and training: Bachelor's degree or equivalent in Information Technology, Engineering or related.

Certifications (AWS, etc,) an advantage.

- Professional experience: Deployment and management of applications on Cloud infrastructure, solution administration, customer support, service management.





- Experience in project management an advantage.

Skills:

- Data & messaging analysis: Kafka (most important), SQL (PostgreSQL, Oracle)
- Logs and monitoring analysis: Splunk, AWS CloudWatch, Grafana, Prometheus.

- Knowledge of containerized applications (Docker, Kubernetes, AWS)
- Basic scripting (Bash, Python, Postman)
- CI/CD pipelines: ArgoCD, Argo Workflows.

- Languages: Spanish (C2), Portuguese (B2), Excellent in English (C1, spoken & written), any other languages can be an advantage.

- ITIL Certification will be advantageous.

Specific knowledge linked to the job:

- Strong communication skills (verbal or written)
- Stakeholder Management.

- Customer care.

- Good analytical skills or thinking especially on problem solving.

- Excellent coordination of tasks, prioritization and time management skills.

- Strong planning and organizational skills.

- Attention to detail and thoroughness.

- Documentation writing.

Personal qualities required, abilities:

- Proactive, self-motivated and driven.

- Focused and results-oriented.

- Demonstrate strong functional leadership, ability to drive other people (Team Lead role only)
- Team player.

- Personal commitment to meet customers' needs or project goals.

- Resilient and mature in handling difficult situations and people.

- Willing to learn.

- Willing to work outside regular office hours (shift work or on-call, including during weekends or public holidays)
- Willing to travel if required.

📌 ID 4497 Digital OperationsCloud Support Engineer (Buenos Aires)
🏢 Conexionhr
📍 Buenos Aires