We are seeking a proactive Site Reliability Engineer (SRE) to keep a secure SaaS platform fast, reliable, and continuously improving.
You will support a hybrid technology stack spanning Windows-based applications (.NET, IIS, SQL Server) and cloud-native infrastructure (AWS, containers, Kubernetes, and Terraform).
This is a hands-on role for someone who takes ownership of production reliability, enjoys investigating complex failures, and independently identifies opportunities to improve systems.
Prior Windows or SQL Server experience is not required if you bring strong infrastructure and relational database fundamentals and can learn unfamiliar technologies independently.
Responsibilities
Own availability, reliability, and performance of core backend infrastructure across Windows and Linux environments
Improve observability using Kibana, CloudWatch, centralized logging, and custom telemetry; identify monitoring gaps before incidents occur
Build, maintain, and improve CI/CD pipelines and infrastructure as code using Terraform and Ansible
Learn and operate production Windows environments, including .
NET Framework/.
NET Core applications hosted on IIS
Learn and support SQL Server, including AlwaysOn and Service Broker, alongside PostgreSQL and Aurora
Operate cloud-native services and workloads across AWS Lambda, DynamoDB, Redshift, OpenStack, and containers
Participate in an on-call rotation, troubleshoot incidents, and contribute to effective postmortems and preventive actionsPartner with engineering teams to improve deployment safety, system resilience, and operational processes
Proactively identify problems,



automate repetitive work, and drive improvements without waiting for direction
Requirements
5+ years of hands-on SRE, DevOps, or WebOps experience supporting production SaaS systems
Strong practical experience with Terraform and Ansible for infrastructure management
AWS operations experience, including Lambda, DynamoDB, CloudWatch, and IAM
Strong relational database fundamentals (PostgreSQL, MySQL, or similar), including query tuning, replication, backups, recovery, and high availability
Experience operating and debugging containerized and distributed systems in production
Strong Linux systems administration skills
Ability to script and automate with Python, Bash, or PowerShell (PowerShell can be learned on the job)
Experience building and maintaining CI/CD pipelines
Familiarity with Redis, Kibana, Elasticsearch, and centralized logging
Excellent incident response, troubleshooting, and communication skills
Demonstrated ownership, curiosity, self-directed learning, and a record of proactively improving systems
Availability to work US business hours and participate in an on-call rotation
Preferred
Experience with Windows Server, IIS, and .
NET applications
SQL Server experience, particularly AlwaysOn and Service Broker
Personal technology projects, home labs, open-source contributions, or tools built independently
Willingness to build deep familiarity with the Windows and SQL Server stack through independent learning and hands‐on practice during the first six months
Benefits
Salary: $5,000 to $6,000 USD per month
PTO: Unlimited
Setup: Fully Remote
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📌 Site Reliability Engineer (Santa Fe)
🏢 Sur Global
📍 Santa Fe