CFA Agentic AI Product Manager
- People Solutions, People & Organization Growth

CFA Agentic AI Product Manager
- People Solutions, People & Organization Growth+ Team Links: Engineering+ Location Links: Buenos Aires+ Work Pattern: Hybrid - Contract Type: Full-time - Reference: REF2517I_The Role_

Job Description
Where you belongYou will be the Product Owner for Business AI and Agentic AI initiatives within Corporate Process and Information Technology (CPIT) for People & Culture (P&C;) area, acting as the primary bridge between P&C; (Human Resources) business process experts and engineers in CPIT AI Incubation team. You would join the People & Organization Growth team
- the team tasked with internal implementation of Performance & Goals, Career and Talent Development, Learning, and Skills topics and Workforce Transformation topics. You would coordinate across internal teams to ensure alignment of AI roadmap and other initiatives driven by People & Organization Growth within People Solutions. This role focuses on supporting our Skills Product Owner in coordinating AI topics for Skills.+ Run discovery with P&C; business stakeholders and end users to define problem statements, user personas, acceptance criteria and success metrics.+ Translate business needs into clear user stories, technical specifications and acceptance tests for engineering, platform and ML teams.+ Prioritize work balancing business value, risk, compliance and technical dependencies or phased launches.+ Coordinate cross-functional delivery in collaboration with P&C; business, CPIT AI Incubation team and SuccessFactors product teams.+ Define and track KPIs (task completion, time-to-resolution, user satisfaction, ROI) and iterate based on telemetry and user feedback.+ Champion governance, data privacy and ethical guardrails:



role-based access, data handling, human-in-the-loop policies and escalation behavior.+ Orchestrate user adoption, training and change management activities with P&C; change teams and operations owners.+ Present product status, risks and roadmap to P&C; management and cross-functional stakeholders.+ Present success stories internally and externally under the umbrella SAPCore responsibilities / expectations+ Drive business process transformation using agentic AI for People & Org Growth processes and board-level scenarios. This role focuses on supporting our Skills Product Owner in coordinating AI topics for Skills.+ In case of CPIT developments facilitate discovery workshops, user research, rapid prototyping and usability testing to validate assumptions and reduce delivery risk.+ Work with CPIT AI Incubation team to compare agent architectures, prompt approaches, retrieval strategies and model options; recommend production choices based on experiments and tradeoffs.+ Plan and execute pilots, beta releases; partner across teams to ensure monitoring, observability and incident response.+ Ensure robust fallback behavior and human oversight for high-risk workflows.+ Provide functional domain specific data and process insights for engineering team+ Coordinate system configuration and definition of customizing activities+ Support creation and maintenance of product documentation, playbooks,



onboarding materials and stakeholder communications.+ Lead business change, user adoption of use cases, and plan rollout including communication+ Measure business value realization and usage (incl. telemetry)+ Contribute to identifying follow-up use cases and improvementsPreferred experience and skills+ Proven Product Owner experience delivering digital/AI products (3-7+ years recommended), preferably in SuccessFactors, automation or agentic AI contexts.+ Expert consulting skills in SuccessFactors. Practical knowledge of LLMs, knowledge of retrieval-augmented generation (RAG), chaining and orchestration patterns, and tool-enabled agents.+ Great communicator
- able to convey technical trade-offs and business impact to leadership.+ Experience with large HR systems, especially SuccessFactors. Knowledge of HR data and workflow patterns.+ Demonstrated ability running pilots, canary releases, feature-flag rollouts, and establishing observability for AI services.+ Robust stakeholder management, facilitation and product discovery skills; able to lead cross-functional workshops and align diverse stakeholders.+ Experience defining governance, safety and ethical guardrails for AI systems and working with compliance teams.+ Change management and organizational adoption experience for AI-enabled workflows is a solid plus.
Minimum qualifications+ 5+ years of Business consulting experience+ Configuration experience and Certifications with any of the following SuccessFactors modules: Performance & Goals, Learning, Career Talent Development, Succession, or Talent Intelligence Hub and Growth Portfolio+ 3+ years' experience in product management or product ownership; at least some hands-on exposure to AI/ML p

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