About Betby
As a fast-growing, award-winning company, Betby powers the industry with our premium sportsbook, featuring world-class risk management and seamless omni-channel support, reaching millions of players across countless markets.
About Betby
As a fast-growing, award-winning company, Betby powers the industry with our premium sportsbook, featuring world-class risk management and seamless omni-channel support, reaching millions of players across countless markets.
With offices in Latvia, Malta, Spain, Greece and Montenegro, we offer a vibrant work culture, relocation opportunities, and full support for remote talent across the globe.
Join Betby and unlock endless opportunities for growth, success, and making a real impact in the world of iGaming!
Short Description
This is a fully remote position for candidates based in Latin America.
This is roughly 10:*****:00 or 11:*****:00 in UTC-3, depending on the season.
We are looking for a Security Operations Support Specialist to join our Security Operations team as second-line support for security and access requests.
You will handle requests escalated from the helpdesk: network access, password resets, account recovery, MFA issues and endpoint security support.
You will make standard changes in our security systems by following runbooks and procedures defined by the responsible security administrators.
This role does not own or configure security systems.
Your focus is to handle requests quickly, accurately and securely, within the defined internal SLAs: verify identities and approvals, carry out standard operations, troubleshoot common issues, and elevate anything outside standard procedures.
During the evening shift you will often be the main point of contact for security support, so you need to work independently and use sound judgement.
In addition to the regular shift, the role includes weekend on-call duty on a rotating schedule shared with the L3 security administrators.
Responsibilities
Access and identity support




Handle account recovery and MFA re-enrolment, with strict identity verification as required by procedures
Grant and change user access according to approved requests and runbooks
Network access support
Provide and adjust network access in SASE and NGFW systems according to runbooks defined by the network security administrator
Troubleshoot common connectivity and remote access issues, and elevate non-standard cases
Endpoint security support
Adjust endpoint security policies, trigger forced updates and resolve common XDR/MDM agent issues according to instructions from the security administrator
Support users with endpoint security issues within the defined procedures
Request handling and escalation
Handle tickets escalated from the helpdesk and complete all activities within the defined internal SLAs
Escalate cases outside standard procedures to the responsible administrators
Keep tickets accurate and complete, with evidence of verification and approvals, so that records are ready for audit
Documentation and improvement
Maintain user-facing instructions and the knowledge base, and suggest improvements to runbooks based on recurring requests
Report suspicious requests and possible security incidents to the security team
On-call duty
Take part in weekend on-call duty on a rotating schedule with the L3 security administrators, responding to urgent requests and incidents within the defined SLAs
REQUIREMENTS
At least 1 year of experience in IT support, service desk or a similar technical support role
Understanding of networking basics: TCP/IP, DNS, VPN, firewalls and remote access concepts




Understanding of identity and access management basics: SSO, MFA, password policies, role-based access
Practical experience supporting Windows and macOS endpoints.
Linux basics are a plus
Experience working with ticketing systems (e.g. Jira Service Management) and handling requests within defined SLAs
Ability to follow runbooks and procedures strictly and to recognise when a request falls outside them
Awareness of social engineering risks and the importance of strict identity verification for password resets and account recovery
Ability to work independently during a shift when administrators are only partly available
Attention to detail, a responsible attitude to access-related operations, and clear written communication with users
English at an intermediate level or higher
NICE TO HAVE
Hands-on experience with any of: Cato Networks or other SASE/VPN solutions, Palo Alto Networks NGFW, CrowdStrike Falcon, Zoho Endpoint Central MSP or other MDM/UEM/systems management tools, enterprise password managers
Basic understanding of NGFW and WAF concepts (access rules, IP allowlists)
Certifications such as CompTIA Security+, CompTIA Network+, Google Workspace Administrator or equivalents
Basic scripting skills (Bash, PowerShell, Python) to automate repetitive tasks
Experience in an international, distributed company supporting users in other time zones
BENEFITS
Comprehensive health insurance with coverage for your well-being
Paid sick leave up to 10 days without medical certificate
20 days of paid vacation plus additional leave for important life events
Learning and growth opportunities with support for professional development
Language learning support for multilingual collaboration
Modern hardware provided for your work
International team environment across multiple countries
Corporate events and team activities
Welfare support program for critical situations
Gifts and support for major life milestones
#J-*****-Ljbffr

📌 Security Operations Support Specialist (Quilmes)
🏢 BETBY
📍 Quilmes