Employment type: Full timeSchedule: Monday to Friday, US Business hours.About usEdge Operations Managers places Operations Managers with owners of U.S. construction, roofing, public adjusting, and home and trade services companies.
We install and run a business operating system so owners get a real number two, not admin support.
This is an internal role on the Edge team, not a client placement.About the roleAs a Business Operations Coach, you guide each Operations Manager from training to a strong placement with a client.Before placementEvery OM starts in pre-placement training, and you own it.
You track their daily deliverables and final presentation, get to know their strengths and gaps, and decide who's ready.
You also help match each ready OM with the client where they'll do best.After placementYou coach the OM through the install sprints.
You meet them every two weeks, and the owner joins the Playbooks (week 4), Scorecards (week 8), Financial Reporting (week 12), and Post-Install check-ins.
You coach from the company scorecard, dashboard, and financials.
If an OM isn't meeting expectations, you name it clearly, set a short deadline, and elevate to leadership if nothing improves.What you'll doAt onboarding, learn the business and its constraints firsthand, and hand the owner and Ops Manager the Biweekly Owner Checkpoint ScorecardRun the check-ins the owner joins during the 18-week install (Playbooks, Scorecards, Financial Reporting, and Post-Install), then one check-in a month after installKeep every owner meeting to three things: the constraint, priorities, and actions; approving or editing EDGEos components; and the Ops Manager's decision rightsAdvise owners of companies,



using their own scorecard and financial reportingAdvise, don't execute: tasks the owner hands you go to the Ops Manager, and you don't build their artifacts, manage their team, or make their decisionsWhat you'll doOversee pre-placement training: track each OM's daily deliverables and final presentation, and hold the gate so only ready OMs get placedReview each OM's checkpoint scorecard, workflows, playbooks, and company scorecard every two weeksCoach OMs on running their team: inspecting the work, holding people to the scorecard, and turning a missed number into a plan with datesLead OM pod sessions and trainingsMake the call when an OM isn't working out, and bring it to leadershipAudit scorecards and dashboards, and flag patterns that should change training or placementWhat you bring2+ years leading people or running operations (operations lead, team lead, account manager, or consultant) where you owned results, not just tasksBusiness sense: you can read a P&L; and talk comfortably about margin, close rate, pipeline, and cost of acquisitionYou've had a hard conversation with someone who wasn't performing, and followed through on itComfort advising U.S. small-business owners directly, including pushing backStrong spoken and written English; fully remote.Nice to haveConstruction, roofing, public adjusting, home services, or field-service backgroundExperience as a consultant, account manager, or fractional operatorThis isn't the role ifYour experience is mainly assistant, analyst, or individual-contributor operations workYou'd rather support people than hold them to a standardYou've never had to make a hard call about someone on your team
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📌 Business Operations Coach (Rincón de los Sauces)
🏢 Edge Operations Managers
📍 Rincón de los Sauces