Coalfire is on a mission to make the world a safer place by solving our clients' hardest cybersecurity challenges.
We work at the cutting edge of technology to advise, assess, automate, and ultimately help companies all across the world navigate the ever-changing cybersecurity landscape.
We are headquartered in Chicago, Illinois with offices across the U.S., Argentina, and the U.K.But that's not who we are – that's just what we do.We are thought leaders, consultants, and cybersecurity experts, but above all else, we are a team of passionate problem-solvers who are hungry to learn, grow, and make a difference.Position SummaryWe are looking for a Customer Enablement Specialist to help customers successfully adopt Compliance Essentials (CE) and get lasting value from the platform.
CE is Coalfire's automated mapping platform that centralizes compliance work.
This role will guide customers through onboarding and help new users at existing customer accounts get started, deliver practical CE training, support our self-managed customer segment, and partner closely with Strategic Customer Success Managers on customer enablement and adoption.
The idóneo candidate will be comfortable balancing structured implementation work with responsive, customer-focused support.
They will bring a customer-first mindset, strong communication skills, and the ability to make complex compliance workflows easier to understand and act on.
They will also use customer engagement and product analytics tools, including Pendo and ChurnZero.About CoalfireCoalfire is on a mission to make the world a safer place by solving our clients' hardest cybersecurity challenges.
We work at the cutting edge of technology to advise, assess, automate, and ultimately help companies all across the world navigate the ever-changing cybersecurity landscape.
We are headquartered in Chicago, Illinois with offices across the U.S., Argentina, and the U.K.But that's not who we are – that's just what we do.We are thought leaders, consultants, and cybersecurity experts, but above all else, we are a team of passionate problem-solvers who are hungry to learn, grow, and make a difference.What You'll DoCustomer onboarding and implementationGuide customers through the CE onboarding journey, from kickoff and setup through initial adoption, and support new users joining existing customer accountsHelp customers understand how to use CE in the context of their compliance program, workflows, and goalsCoordinate onboarding activities, timelines, follow-ups,



and handoffs across internal teamsIdentify risks to onboarding progress and proactively help customers get back on trackEstablish a strong foundation for long-term customer adoption and self-sufficiencyTraining and enablementDeliver live and recorded training sessions for customers and internal teamsTailor training to different audiences, including administrators, assessors, and day‐to‐day CE usersCreate and maintain practical enablement materials, guides, FAQs, and onboarding resourcesGather customer feedback and identify opportunities to improve training, documentation, and the overall onboarding experienceSupport for self‐managed customersHelp self‐managed customers build confidence and momentum using CE without requiring a high‐touch engagement modelProvide targeted guidance, proactive outreach, and scalable resources based on customer needs and usage signalsUse Pendo and ChurnZero to monitor customer engagement, identify adoption trends or risks, and prioritize follow‐upSupport customers with best practices for assessment preparation, workflow adoption, and ongoing platform usageRecognize when a customer needs additional support and coordinate the appropriate next step with the broader Customer Success or Support teamContribute to campaigns, office hours, training, pulse surveys, and other scalable customer enablement programsPartnership with Strategic Customer Success ManagersServe as an enablement and implementation partner to Strategic CSMsSupport customer training, product education, implementation planning, and adoption activities for strategic accountsHelp CSMs prepare for customer meetings with relevant enablement content, usage insights, and recommended next stepsParticipate in customer calls and follow‐up activities when specialized CE expertise or additional implementation support is neededShare customer themes, friction points, and product feedback with the CE Product and Customer Success teamsWhat You'll Bring2+ years of experience in customer onboarding, implementation, customer success, product enablement, training, or a related customer‐facing functionExperience working with customers through implementation, adoption, or change managementStrong presentation, facilitation, written communication,



and interpersonal skillsAbility to explain technical or complex concepts in a clear, approachable wayStrong organization and project coordination skills, with the ability to manage multiple customers and prioritiesAbility to work with both high‐touch strategic customers and scaled or self‐managed customer programsA proactive, resourceful approach to identifying customer needs and moving work forwardAbility to collaborate effectively across Customer Success, Support, Product, and other internal teamsFamiliarity with compliance, risk, audit, or GRC concepts is helpful but not requiredExperience with customer success, product analytics, or engagement platforms such as Pendo and ChurnZero is a plusWhy You'll Want to Join UsAt Coalfire, you'll find the support you need to thrive personally and professionally.
In many cases, we provide a flexible work model that empowers you to choose when and where you'll work most effectively – whether you're at home or an office.Regardless of location, you'll experience a company that prioritizes connection and wellbeing and be part of a team where people care about each other and our communities.
You'll have opportunities to join employee resource groups, participate in in‐person and virtual events, and more.
And you'll enjoy competitive perks and benefits to support you and your family, like paid parental leave, flexible time off, certification and training reimbursement, digital mental health and wellbeing support membership, and comprehensive insurance options.At Coalfire, equal opportunity and pay equity is integral to the way we do business.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Coalfire is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.
To request reasonable accommodation to participate in the job application or interview process, contact our Human Resources team at ****** .
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as analyzing resumes, or assessing responses.
These tools assist our recruitment team but do not replace human judgment.
Final hiring decisions are ultimately made by humans.
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📌 Customer Enablement Specialist (Rincón de los Sauces)
🏢 Coalfire
📍 Rincón de los Sauces