Assurant is seeking a Technical Support Associate to deliver 1st-line IT support across the organization.
You will handle hardware, software, network, and device issues, while following ITIL-based ITSM processes and SLAs.The role emphasizes strong customer service and cross-team collaboration to maintain service quality.
You will support incident management and request fulfillment, identify recurring problems, and coordinate with vendors to resolve escalations.
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📌 Remote It Service Desk Expert (Rincón de los Sauces)
🏢 Adlatina Group
📍 Rincón de los Sauces
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