[KS-284] | Customer Service Representative
[KS-284] | Customer Service Representative
08 feb
Global Blue
Buenos Aires
Main duties
Dealing with customers either by telephone, e-mails, fax, letter or other media within define SLA & quality standards
Keeping records of customer interactions and contacts
Researching required information using available resources
Communication and coordination with all team members, internal departments and local offices
Following-up on customer inquiries not immediately resolved
Identifying and escalating priority issues
Recommending processes improvements
Principal accountabilities
Maintaining the work shift hours
Providing customers with correct and complete information
Ensuring the KPIs and SLAs are maintained
Ensuring the contact logging software is correctly used to allow reports and analysis
Postulate a este anuncio
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.
