Senior Customer Experience (CX) Specialist ArgentinaFlexible Work Arrangement.Buenos Aires, Ciudad Autónoma de Buenos Aires, Argentina.Full time.R*****.Careers that change lives start here.
Medtronic is a integral leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life.
Our 95,000 employees work across more than 150 countries to put patients first - developing innovative medical technologies that improve the lives of 72+ million patients each year.
Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.A Day in the Life El Especialista en Customer Experience (CX) es responsable de analizar y mejorar la experiencia del cliente a lo largo de todo el journey, identificando puntos de dolor y oportunidades de mejora, y apoyando el diseño e implementación de iniciativas que aumenten la satisfacción, lealtad y valor para el negocio.
Es un modelo de trabajo flexible en Buenos Aires, Argentina.Las responsabilidades pueden incluir las siguientes y otras tareas pueden ser asignadas:Mapear y analizar los customer journeys end‐to‐end a través de diferentes canales y puntos de contactoIdentificar pain points y oportunidades de mejora basadas en insights cualitativos y cuantitativosApoyar el diseño e implementación de iniciativas orientadas a mejorar la experiencia del clienteAnalizar datos de feedback de clientes (por ejemplo NPS, encuestas y otros insights) para identificar tendencias y oportunidades de acciónColaborar con equipos cross‐functional como Marketing, Ventas, Digital, Operaciones y Customer Support para implementar mejoras de experienciaApoyar el desarrollo y seguimiento de indicadores de experiencia del cliente y dashboards de desempeñoFacilitar workshops y sesiones de trabajo para recopilar insights y alinear stakeholdersContribuir al desarrollo de una cultura organizacional centrada en el clienteDocumentar procesos, customer journeys y buenas prácticas de experiencia del clienteConocimientos y experiencia necesarios:Título universitario en Administración, Marketing, Ingeniería o áreas relacionadas (Ya culminado y con titulo)Tres años de experiencia en Customer Experience (CX), Service Design, Insights de mercado,



consultoría o áreas similaresExperiencia en customer journey mapping y metodologías de investigación de clientesConocimiento de métricas de CX como NPS, CSAT, CES, churn, LTV y programas de feedback de clientesFuertes habilidades analíticas y de resolución de problemasExcelentes habilidades de comunicación y gestión de stakeholdersCapacidad para trabajar en entornos cross functional y multiculturalesExperiencia con herramientas de CX, frameworks de journey mapping o metodologías de service designConocimiento de herramientas de análisis y visualización de datos (por ejemplo Excel, Power BI o Tableau)Experiencia facilitando workshops y entrevistas con stakeholdersExperiencia en industrias de salud, medtech o sectores altamente regulados es un plusPhysical Job Requirements: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.Benefits & Compensation Medtronic offers a competitive Salary and flexible Benefits Package.
A commitment to our employees lives at the core of our values.
We recognize their contributions.
They share in the success they help to create.
We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
This position is eligible for a short‐term incentive called the Medtronic Incentive Plan (MIP).
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 95,000+ passionate people.
We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people.
From the R&D; lab, to the factory floor, to the conference room, every one of us experiments, creates, builds,



improves and solves.
We have the talent, diverse perspectives, and guts to engineer the extraordinary.
We change lives.
Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes.
Our industry leadership comes from the passion and ingenuity of our people.
That's who we are.
Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives.Build a better future, amplifying your impact on the causes that matter to you and the world.Grow a career reflective of your passion and abilities.Connect to a dynamic and inclusive culture that welcomes the challenge of life‐long learning.Experiences that put people first.
Respect for people is the hallmark of our humanity.
It fuels our team to positively impact even a single life.
And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need.Life‐transforming technologies.
No matter your role, you contribute to technologies that transform lives.
What we build empowers patients to live life on their terms.Better outcomes for our world.
Here, it's about more than the bottom line.
Our Mission to improve human welfare drives us.
We advance healthcare, society, and equity with every design, inside and outside our walls.Insight‐driven care.
Fresh viewpoints.
Cutting‐edge AI, data, and automation.
You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care.It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.
In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
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