Level 2 Tax & Accounting Support Specialist | Remote | Argentina
We are seeking an experienced accounting professional to provide
specialized Level 2 support
for complex customer inquiries related to
US accounting, tax, bookkeeping, and payroll
.
This role requires
genuine technical accounting judgment
, not just scripted responses or basic ticket routing.
The ideal candidate has strong accounting and tax expertise, excellent communication skills, and the ability to independently investigate and resolve complex issues.
Position Overview
We are seeking an experienced accounting professional to provide
specialized Level 2 support
for complex customer inquiries related to
US accounting, tax, bookkeeping, and payroll
.
This role requires
genuine technical accounting judgment
, not just scripted responses or basic ticket routing.
The ideal candidate has strong accounting and tax expertise, excellent communication skills, and the ability to independently investigate and resolve complex issues.
Schedule & Coverage
Required coverage window:
8:00 AM–8:00 PM Eastern Time (ET)
Individual schedules will be
staggered
to provide coverage during US business hours.
Ability to work shifts that
overlap with US business hours is required
.
Specific shifts and weekly schedules will be finalized with the client.
Key Responsibilities
Provide specialized
Level 2 support
for complex US customer accounting, tax, bookkeeping, and payroll inquiries.
Investigate and resolve
escalated and directly assigned
accounting and tax support tickets.
Review and troubleshoot
bookkeeping discrepancies, reconciliations, and accounting transactions
.
Assist customers with:
Tax-related inquiries
Tax notices
Filing status questions
Tax return-related questions within the authorized scope
Support
payroll questions, setup, processing issues, and troubleshooting
.
Communicate technical findings clearly and professionally through
Zendesk, email-style ticket responses, and scheduled phone support
.
Independently investigate issues, identify
root causes
, and coordinate with internal specialists when necessary.
Document resolutions and maintain
accurate customer records
.
Identify recurring issues and opportunities to improve
workflows and knowledge resources
.
Adapt to new internal systems as the client transitions away from Zendesk.
Learn and work effectively with
proprietary platforms and AI-assisted workflows
.
Required Qualifications
Demonstrated
professional accounting experience
, ideally with exposure to
US accounting and taxation
.
Strong working knowledge of:
Bookkeeping
Tax return review
Account reconciliations
Payroll
Financial reporting
Prior experience handling
complex tax and accounting inquiries, tax notices, and customer-facing financial support
.
Excellent
written and verbal English communication
.
Strong:
Analytical skills




Troubleshooting skills
Documentation skills
Independent problem-solving skills
Ability to explain
complex accounting and tax topics to nontechnical customers
.
Comfortable working in a
fast-paced, technology-driven environment
with evolving workflows.
Ability to learn new systems, including
proprietary platforms and AI-assisted workflows
.
Preferred Qualifications
Certified Public Accountant (CPA)
— strongly preferred.
Enrolled Agent (EA)
certification — highly desirable, particularly for candidates with US tax experience.
Background in a
Big Four accounting firm, established accounting practice, or comparable professional accounting environment
.
QuickBooks certification or experience
.
International CPA credentials may be considered, provided the candidate can demonstrate
relevant knowledge of US accounting and tax practices
.
Technical Skills & Tools
QuickBooks or comparable accounting software
Microsoft Excel / Google Sheets
Zendesk
— preferred, not required; training can be provided.
Slack or similar collaboration tools
Familiarity with
tax preparation and payroll software
is beneficial.
Ability to learn
proprietary platforms and AI-assisted workflows
.
What We Prioritize
Candidates should demonstrate the following priority of skills:
Technical accounting expertise
— first priority
Communication and problem-solving skills
— second priority
Prior support platform experience
— third priority
Important Scope & Compliance Note
Advice, tax review, and other regulated activities must remain
within the individual's qualifications and the client's approved responsibilities
.
This position requires sound technical accounting judgment and the ability to handle complex issues appropriately while staying within the authorized scope of the role.
Company Information
Cordoba, Argentina
Full time
R*****
**About Us:**
Proofpoint is a global leader in human- and agent-centric cybersecurity.
We protect how people, data, and AI agents connect across email, cloud, and collaboration tools.
Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows.
Our mission is simple: safeguard the digital world and empower people to work securely and confidently.
Join us in our pursuit to defend data and protect people.
**How We Work:**




At Proofpoint you'll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values:
**Bold** in how we dream and innovate
**Responsive** to feedback, challenges and opportunities
**Accountable** for results and best in class outcomes
**Visionary** in future focused problem-solving
**Exceptional** in execution and impact
**Corporate Overview**
In today's cyber threat landscape, protection starts with people.
At Proofpoint, that simple truth fuels our passion for protecting users, the data they create, and the systems they rely on from a uniquely people-centric perspective.
**About the Product Support Team**
At Proofpoint, a product support engineer is responsible for providing technical support to customers who use Proofpoint's products and services.
This may include troubleshooting issues, identifying, and resolving technical problems and working with other members of the engineering team to improve the overall quality of the product.
They may also be responsible for conducting product training sessions for customers and other team members, and for providing feedback to the product development team based on customer needs and feedback.
Ultimately, a product support engineer at Proofpoint plays a critical role in ensuring that customers can use Proofpoint's products and services effectively and efficiently.
**Responsibilities Include**
Provide advanced software technical support to customers, resellers, and partners of Proofpoint via phone and the ticketing system
Manage cases in the ticketing system to ensure your cases are handled within SLO guidelines
Create and send out alerts and other customer communications as necessary
Publish Knowledge Base articles for internal and customer use
Seen as the SME to review technical documentation for training materials, manuals, troubleshooting guides, etc.
Act as an SME for select technical skills, .
.
**Requirements**
4+ years experience in a Technical Support role
...
**Why Proofpoint**
Protecting people is at the heart of our award-winning lineup of cybersecurity solutions, and the people who work here are the key to our success.
We're a customer-focused and driven-to-win organization...
**Why Proofpoint?
**
Competitive compensation
Comprehensive benefits
Career success on your terms
Adaptable work environment
Annual wellness and community outreach days
Always on recognition for your contributions
Global collaboration and networking opportunities
**Our Culture:**
Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone...
Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.
Proofpoint has been honored with six Best Places to Work Awards in **** by workplace culture leader Comparably...
#J-*****-Ljbffr

📌 Senior Ai-Driven Developer & Tech Support (Remote Latam) (Buenos Aires)
🏢 Agent
📍 Buenos Aires