04 Nov ****san juan city, PhilippinesAftersales & TechniciansPermanent EmployeeInchcape is the leading global automotive distributor operating in more than 40 markets.
We partner with some of the biggest brands in the business to power better mobility today and in the future.Our diverse general team of over 20,000 talented people foster an inclusive and collaborative culture, championing a brilliant experience for our customers and partners.
We're a dynamic and fastgrowing business, dedicated to shaping a successful and sustainable future for the industry.Here, you will unlock your full potential with career opportunities and learning experiences.
You'll work with cuttingedge technology, groundbreaking innovation, and forwardthinking colleagues.
If you are highly driven with a cando attitude, and you bring out the best in yourself and others, then join us to power new futures.Service Advisor – Body & PaintDeliver Exceptional Customer Care and Vehicle Restoration ExcellenceDo you have a passion for customer service, vehicle repairs, and delivering outstanding customer experiences?
Join our team as a Service Advisor – Body & Paint, where you will serve as the primary point of contact between customers and the Body & Paint workshop.
You will be responsible for coordinating repair requirements, providing accurate estimates, managing customer expectations, and ensuring vehicles are restored to the highest quality standards.What You'll DoWelcome customers and conduct vehicle inspections to assess body and paint repair requirements.Explain repair recommendations, scope of work, timelines, and costs clearly and professionally.Prepare repair estimates and coordinate insurance and noninsurance claims processing.Open and manage repair orders, ensuring all customer and vehicle information is accurately recorded.Liaise with customers, insurance providers, assessors,



and workshop teams throughout the repair process.Provide regular updates on repair status, target completion dates, and any additional work requirements.Coordinate repair scheduling to optimize workshop capacity and vehicle turnaround times.Ensure parts availability and work closely with the Parts and Procurement teams.Monitor repair quality and conduct vehicle inspections prior to customer handover.Address customer inquiries, concerns, and complaints promptly and professionally.Ensure all repair documentation, approvals, and billing requirements are completed accurately.Promote additional services, detailing packages, and valueadded products when appropriate.Support the achievement of Customer Satisfaction Index (CSI), workshop productivity, and revenue targets.Maintain adherence to company policies, manufacturer standards, and safety requirements.About YouTo be successful in this role, you will be:A college graduate in Automotive Technology, Business Administration, Engineering, or a related field.Experienced in automotive service advising, body and paint operations, collision repair, or customer service environments.Knowledgeable in vehicle body repair processes, paint refinishing,



and insurance claim procedures.Skilled in preparing repair quotations and explaining technical information to customers in a clear manner.A strong communicator with excellent customer service and relationshipbuilding skills.Highly organized and capable of managing multiple repair cases simultaneously.Detailoriented with strong administrative and documentation skills.Customerfocused, proactive, and committed to delivering highquality service.Proficient in Microsoft Office applications and dealership management systems.Capable of working effectively in a fastpaced workshop environment.Preferred QualificationsAt least 2 years of experience in an automotive service advisor, body shop, or collision repair role.Experience handling insurance claims and accident repair coordination.Familiarity with dealership operations and manufacturer service standards.Valid driver's license.We Offer YouA dynamic and customerfocused work environment.Competitive compensation and performancebased incentives.Comprehensive benefits package.Ongoing technical and customer service training.Career growth opportunities within the automotive aftersales business.Exposure to industryleading body and paint repair standards and technologies.Start Your JourneyIf you are passionate about delivering exceptional customer experiences and helping restore vehicles to their best condition, we encourage you to apply.Join our team and play a critical role in ensuring every customer receives professional, transparent, and highquality Body & Paint services.Opportunity for EveryoneWe are committed to equal employment opportunity and fostering an inclusive workplace where diversity, respect, and collaboration are valued.Additional InformationSelected candidates will be contacted to begin the hiring process.
Additional information may be requested to better understand your qualifications, customer service experience, and automotive industry background.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
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📌 Service Advisor - Body & Paint (San Juan)
🏢 Inchcape
📍 San Juan