In a remote work mode from Peru, this is an opportunity for individuals with customer service experience, strong communication skills, and familiarity with CRM tools. We offer training, growth opportunities, and a collaborative environment. Join our team

Key Responsibilities:

Customer Service

- Respond to customer inquiries via phone, email, and live chat.
- Resolve customer issues and complaints in a timely manner and with a solution-oriented approach.

Information Management

- Keep detailed records of customer interactions in the CRM system.
- Update the database with relevant customer information and their inquiries.

Support and Assistance

- Assist customers with order, return, and exchange processes.
- Guide customers in the use of products and services, providing basic technical solutions when necessary.

Continuous Improvement

- Identify and communicate areas for improvement in customer service processes.
- Participate in ongoing training and development sessions to improve skills and product knowledge.

Collaboration

- Work closely with other departments to resolve complex issues and ensure customer satisfaction.




- Share customer feedback and suggestions with the management team to improve the customer experience.

Profile we are looking for:

- Previous experience in customer service, call center, or administrative tasks.
- Education in Administration, Economics, or related fields.
- Attention to detail and experience in telephone management.
- Knowledge of CRMs, advanced Excel, Google Suite.
- C1 English and/or Portuguese (desirable).

Competencies we value:

- Inspiring leadership.
- Emotional intelligence.
- Analytical and planning skills.
- Adaptability and positive attitude.
- Communication and resolution skills.
- Time management and prioritization.
- Customer and detail orientation.

What do we offer you?

A dynamic and challenging environment, where your analytical skills, empathy, and communication will be key to making a difference. You will have the opportunity to work in a constantly evolving organization with a growth-oriented culture.

📌 Customer Service Agent – Spanish (Perú)
🏢 Xtendo Global
📍 Perú