As an IT Operations professional you will:- Serve as the technical expert in the analysis, design, development, and implementation of deployment solutions, modifications, and enhancements.- Serve as the technical expert in all aspects of the deployment and systems management that involve multiple technology disciplines.- Provide top-level consultation and technical expertise to senior and mid-level management on Windows PC and Mac deployment and systems management topics.- Assist Product and Sales when needed.- Design, conduct, and document UAT and end-to-end solution quality tests.Responsibilities- Handle a high volume of support calls and monitor, triage, and troubleshoot incoming requests through ticket queues.- Provide technical phone support for users of the Workplace product and accurately log all interactions in the ticketing system.- Navigate technical documentation to follow appropriate troubleshooting steps for reported issues.- Monitor ticket queues to ensure SLA compliance and elevate when necessary.- Maintain clear and consistent documentation of incidents and resolution notes using Zendesk.- Deliver remote desktop support to both client and internal users.- Proactively identify emerging issues and act quickly to mitigate impact.- Notify management of trending technical problems and contribute ideas for process improvements.- Build effective cross-functional relationships to support escalation paths and end-user success.- Uphold a positive, professional atmosphere with both customers and colleagues.- C1 level English or equivalent proficiency.- Experience in software deployment and installation.- Expertise in version control systems (e.G., Git, SVN).- Experience with cloud platforms (e.G., AWS, Azure, GCP).- Strong problem-solving and analytical skills.- Excellent verbal and written communication skills.- Ability to work well under pressure and meet deadlines in a fast-paced start-up environment.- Experience in SaaS and start-up environments is strongly preferred.- Attention to detail and organizational skills.- Preferred experience in scripting languages such as Bash, Python or PowerShell.- Salary Range:$3500-$4500 USD/month- Full time contractor role- 1 day in office in Palermo, Buenos Aires- Unlimited PTO + holidays- $1500 USD Tech budget***Only CV's submitted in English will be accepted#J-18808-Ljbffr

📌 It Operations (Buenos Aires)
🏢 SUR
📍 Buenos Aires