Virtustant is a remote staffing company that connects talented professionals in Latin America and South Africa with growing US businesses. We recruit, vet and support our team members so they can build long-term remote careers with international clients.
About The Role
Be the voice of our clients' businesses, helping their customers by phone, email and chat.
Responsibilities
- Answer inbound calls, emails and chats
- Resolve questions, orders and issues
- Log every interaction in the help desk or CRM
- Escalate complex cases to the right team
- Follow up to make sure customers are satisfied
- Keep up to date with products and policies
Requirements
- 1+ year of customer service experience
- Advanced English (C1 or higher) with clear pronunciation
- Empathy, patience and a problem-solving attitude
- Comfortable with help desk tools
- A quiet workspace, a headset and a reliable internet connection
Nice To Have
- Zendesk, Freshdesk or Gorgias
- Experience in e-commerce or with US customers
English Level
Advanced (C1 or higher), with clear pronunciation
Schedule
Full time, US business hours
What We Offer
- 100% remote work from your home country
- Long-term positions with US-based companies
- Payment in USD or local currency, according to your preference
- Ongoing support from the Virtustant team
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📌 Customer Service Representative – Remote Staffing (Argentina)
🏢 Virtustant
📍 Argentina
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