We are looking for a skilled and proactive
IT Support Specialist – Level 2 (Mid-Senior)
to provide advanced technical support, troubleshoot complex IT issues, and maintain reliable IT infrastructure for a U.S.-based organization. The adecuado candidate has strong technical expertise across operating systems, server administration, networking, and cloud services, combined with excellent customer service and problem-solving skills. This role is ideal for someone who enjoys resolving technical challenges, managing multiple support requests, and delivering efficient IT solutions. Duties / Task to Perform
Provide Level 2 technical support, resolving hardware, software, system, and network-related issues. Troubleshoot and maintain Windows, macOS, Linux (Debian and Proxmox), and Windows Server environments. Administer and support Microsoft 365 (Office 365) and Google Workspace environments. Perform remote software installations, configurations, updates, and maintenance. Troubleshoot network connectivity issues, manage IP addressing, and support local network administration. Configure and maintain antivirus, firewall, VPN, email filtering, and DNS security solutions. Support backup and virtualization environments, including Proxmox and Hyper-V. Manage remote access and troubleshooting tools such as Connect Wise and Rust Desk. Monitor, update, prioritize, and resolve technical support tickets using ticketing systems. Create and maintain accurate technical documentation, troubleshooting procedures, and knowledge base articles. Communicate professionally with users, providing clear explanations and timely updates on technical issues. Escalate unresolved or highly complex incidents to higher-level technical teams when necessary. Requirements
Mid-senior-level experience in IT technical support, help desk operations,



or systems administration, with strong Level 2 troubleshooting capabilities. Advanced troubleshooting skills across
Windows, macOS, and Linux
operating systems. Strong experience administering
Windows Server and Linux server environments , including Debian and Proxmox. Advanced knowledge of
Microsoft 365 and Google Workspace
administration. Strong understanding of networking concepts, including TCP/IP, DNS, DHCP, IP addressing, and network troubleshooting. Experience managing firewalls, VPNs, and network security solutions such as pf Sense, Uni Fi, and OPNsense. Experience administering antivirus solutions, email security, and DNS filtering. Familiarity with virtualization and backup technologies, particularly Proxmox and Hyper-V. Basic to intermediate scripting skills using
Power Shell and Bash . Experience with remote support and connection tools such as Connect Wise and Rust Desk. Proficiency in ticket management systems, including Connect Wise or similar platforms. Experience creating and maintaining IT documentation using IT Glue or similar knowledge management platforms. Strong analytical thinking, attention to detail, and problem-solving abilities. Excellent customer service and communication skills, with the ability to explain technical concepts clearly. Ability to prioritize multiple technical requests, work independently, and collaborate effectively with escalation teams. Schedule: Monday through Friday, 8:30am to 5:30pm (EST)
Fully remote work environment Stable, long-term collaboration Clear scope of responsibilities and structured workflows Training and onboarding support Opportunity to work with international teams Exposure to modern tools and professional processes Supportive and collaborative work culture Opportunity for skill development and career growth
#J-18808-Ljbffr

📌 It Support Level 2 (Luján de Cuyo)
🏢 Freelance Latin America
📍 Luján de Cuyo