Job Title: Clinical Support Specialist About The Company Our client is a Medicare-certified home health agency that provides clinical care and patient coordination services.
Job Description You will keep patient care moving between field clinicians, physicians, and internal departments. You will carry each order, lab, supply request, referral, and patient communication through to completion.
You will work with the Director of Nursing or a licensed designee on specialty patient tracking, lab and supply coordination, order follow-up, documentation compliance, and case conference preparation. You will support field staff with workflow questions while clinical decisions remain with the field licensed clinician.
Responsibilities Of The Role
Monitor patient communications and QA Center tasks in Kinnser or Well Sky and messages in Care Stitch
Triage incoming orders, labs, and progress notes for review
Review new physician orders and notify the assigned clinician of each order and any changes
Route items that need scheduling, authorization, or another department to the right team
Act as a point of contact for field clinicians and the Clinical Support phone line
Provide clinical review within the workflow when needed
Communicate with physician offices about orders, results, and patient updates
Support the follow-up of patients with specialized care needs such as wound care, IV therapy, and lab monitoring




Coordinate labs and medical supplies and follow each request through to completion
Place community referrals with community partners or the patient's health plan
Coordinate mobile medical services when a patient needs them
Review selected referrals clinically when requested
Track outstanding compliance documentation such as wound measurements and route it to the right clinician
Complete clinical reviews for case conference to support recertification and discharge decisions
Keep patients informed about their referrals and care coordination
Required Experience And Qualifications
Experience in a Medicare-certified home health agency in care coordination and a clinical role
Ability to read physician orders including wound care, IV therapy, and lab orders and results
Ability to manage a high-volume workload across several systems and follow each item through to completion
Preferred Skills
Excellent written and verbal communication, especially with clinicians and physician offices
Personality
Comfortable working in a fast-paced, collaborative clinical operations team
Software & Tools
Electronic Medical Record systems
Microsoft Office including Excel, Outlook, and Teams
Kinnser or Well Sky
Care Stitch
Schedule Full-time, 40 hours
Monday-Friday
Salary And Benefits
Payment in USD or Local Currency according to candidate's preference.
Full-time remote opportunity.
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