Remoto: Teletrabajo

Level 2 Tax & Accounting Support Specialist | Remote | ArgentinaWe are seeking an experienced accounting professional to provide specialized Level 2 support for complex customer inquiries related to US accounting, tax, bookkeeping, and payroll.This role requires genuine technical accounting judgment, not just scripted responses or basic ticket routing. The ideal candidate has strong accounting and tax expertise, excellent communication skills, and the ability to independently investigate and resolve complex issues.Position OverviewWe are seeking an experienced accounting professional to provide specialized Level 2 support for complex customer inquiries related to US accounting, tax, bookkeeping, and payroll.This role requires genuine technical accounting judgment, not just scripted responses or basic ticket routing. The ideal candidate has strong accounting and tax expertise, excellent communication skills, and the ability to independently investigate and resolve complex issues.Schedule & CoverageRequired coverage window: 8:00 AM–8:00 PM Eastern Time (ET)Individual schedules will be staggered to provide coverage during US business hours.Ability to work shifts that overlap with US business hours is required.Specific shifts and weekly schedules will be finalized with the client.Key ResponsibilitiesProvide specialized Level 2 support for complex US customer accounting, tax, bookkeeping, and payroll inquiries.Investigate and resolve escalated and directly assigned accounting and tax support tickets.Review and troubleshoot bookkeeping discrepancies, reconciliations, and accounting transactions.Assist customers with:Tax-related inquiriesTax noticesFiling status questionsTax return-related questions within the authorized scopeSupport payroll questions, setup, processing issues, and troubleshooting.Communicate technical findings clearly and professionally through Zendesk, email-style ticket responses, and scheduled phone support.Independently investigate issues, identify root causes, and coordinate with internal specialists when necessary.Document resolutions and maintain accurate customer records.Identify recurring issues and opportunities to improve workflows and knowledge resources.Adapt to new internal systems as the client transitions away from Zendesk.Learn and work effectively with proprietary platforms and AI-assisted workflows.Required QualificationsDemonstrated professional accounting experience, ideally with exposure to US accounting and taxation.Strong working knowledge of:BookkeepingTax return reviewAccount reconciliationsPayrollFinancial reportingPrior experience handling complex tax and accounting inquiries, tax notices,



and customer-facing financial support.Excellent written and verbal English communication.Strong:Analytical skillsTroubleshooting skillsDocumentation skillsIndependent problem-solving skillsAbility to explain complex accounting and tax topics to nontechnical customers.Comfortable working in a fast-paced, technology-driven environment with evolving workflows.Ability to learn new systems, including proprietary platforms and AI-assisted workflows.Preferred QualificationsCertified Public Accountant (CPA) — strongly preferred.Enrolled Agent (EA) certification — highly desirable, particularly for candidates with US tax experience.Background in a Big Four accounting firm, established accounting practice, or comparable professional accounting environment.QuickBooks certification or experience.International CPA credentials may be considered, provided the candidate can demonstrate relevant knowledge of US accounting and tax practices.Technical Skills & ToolsQuickBooks or comparable accounting softwareMicrosoft Excel / Google SheetsZendesk — preferred, not required; training can be provided.Slack or similar collaboration toolsFamiliarity with tax preparation and payroll software is beneficial.Ability to learn proprietary platforms and AI-assisted workflows.What We PrioritizeCandidates should demonstrate the following priority of skills:Technical accounting expertise — first priorityCommunication and problem-solving skills — second priorityPrior support platform experience — third priorityImportant Scope & Compliance NoteAdvice, tax review, and other regulated activities must remain within the individual's qualifications and the client's approved responsibilities.This position requires sound technical accounting judgment and the ability to handle complex issues appropriately while staying within the authorized scope of the role.Company InformationCordoba, ArgentinaFull timeR14755**About Us:**Proofpoint is a general leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently.



Join us in our pursuit to defend data and protect people.**How We Work:**At Proofpoint you'll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values:**Bold** in how we dream and innovate**Responsive** to feedback, challenges and opportunities**Accountable** for results and best in class outcomes**Visionary** in future focused problem-solving**Exceptional** in execution and impact**Corporate Overview**In today's cyber threat landscape, protection starts with people. At Proofpoint, that simple truth fuels our passion for protecting users, the data they create, and the systems they rely on from a uniquely people-centric perspective.**About the Product Support Team**At Proofpoint, a product support engineer is responsible for providing technical support to customers who use Proofpoint's products and services. This may include troubleshooting issues, identifying, and resolving technical problems and working with other members of the engineering team to improve the overall quality of the product. They may also be responsible for conducting product training sessions for customers and other team members, and for providing feedback to the product development team based on customer needs and feedback. Ultimately, a product support engineer at Proofpoint plays a critical role in ensuring that customers can use Proofpoint's products and services effectively and efficiently.**Responsibilities Include**Provide advanced software technical support to customers, resellers, and partners of Proofpoint via phone and the ticketing systemManage cases in the ticketing system to ensure your cases are handled within SLO guidelinesCreate and send out alerts and other customer communications as necessaryPublish Knowledge Base articles for internal and customer useSeen as the SME to review technical documentation for training materials, manuals, troubleshooting guides, etc.Act as an SME for select technical skills, ..**Requirements**4+ years experience in a Technical Support role...**Why Proofpoint**Protecting people is at the heart of our award-winning lineup of cybersecurity solutions, and the people who work here are the key to our success. We're a customer-focused and driven-to-win organization…**Why Proofpoint?**Competitive compensationComprehensive benefitsCareer success on your termsFlexible work environmentAnnual wellness and community outreach daysAlways on recognition for your contributionsGlobal collaboration and networking opportunities**Our Culture:**Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone…Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.Proofpoint has been honored with six Best Places to Work Awards in 2024 by workplace culture leader Comparably…#J-18808-Ljbffr

📌 Senior Ai-Driven Developer & Tech Support (Remote Latam) (Buenos Aires)
🏢 Agent
📍 Buenos Aires