Remoto: Teletrabajo

We're looking for an Application Support Engineer to help the top customers of a fast-growing AI app builder successfully build and scale their apps. The platform lets business owners describe the software they need in plain language and get a working product. Those customers are not technical, so when the platform's AI agent fails them, they are stuck. You are the person who gets them unstuck, whether that means fixing a bug, advising on architecture, or sorting out an integration.This is a support role for engineers. You will debug real production issues in customer apps, then take what you learn and fix the underlying platform or AI agent so the same issue never happens again. You will also build automations so your support workflow can scale to hundreds of customers a day. If you are a strong TypeScript and React engineer who likes talking to customers, moves fast, and cares about getting the details right, this role is a strong fit.Why You'll Want to JoinYou will be paid in USD (bi-monthly: every 15th and 30th)Paid Time Off in accordance with company policyObservance of Holidays per company guidelines100% remote setup so you can work wherever you're most productiveThis role requires working standard Sydney business hoursWork on a modern stack with AI at the core of the product, across multiple cloud providers and AI modelsStay in the role as long as you like, with an open path to transition into software engineering, pre-sales engineering, or post-sales engineering after 6 to 12 monthsWhat You'll Work OnCustomer App ResolutionFully resolve issues with customer apps, from fixing bugs to advising on architecture to helping with integrationsWork with non-technical customers and explain problems and fixes in clear, simple languageDebug production issues using logs, traces, repros,



and minimal test casesClose tickets at high volume without sacrificing quality or leaving customers half-helpedProduct and Platform ImprovementTurn every customer fix into a platform improvement by updating the underlying platform or AI agent so the issue does not recurSpot patterns across tickets and flag the product gaps that cause the most customer painWork with the engineering team to ship fixes quickly and verify they workKnowledge Base and DocumentationKeep public and internal documentation up to date, including known issuesWrite guides and answers that are clear, concise, and tailored to the audienceTurn repeated questions into self-serve resourcesSupport AutomationAutomate your support workflow so you can help hundreds of customers a dayBuild tooling, scripts, and AI-assisted workflows that cut repetitive work and speed up resolutionContinuously improve how support runs rather than just working the queueIncident ResponseBe the first point of contact for platform incidents during your working hoursManage the public status page and customer communication during incidentsCoordinate with engineering on diagnosis and resolution, and follow up with clear updates until it is closedWhat You BringStrong TypeScript and React backgroundSolid modern web app fundamentals including HTTP, APIs, authentication, and databasesProven ability to debug production issues using logs, traces, repros, and minimal test casesStrong systems and architecture thinking, including scalability, reliability, performance, and security basicsExcellent written communication that is clear, simple, concise, and specific to the audiencePrior experience in a customer-facing role such as support, sales, or pre-salesA track record of closing 50 or more tickets a dayA bias to ship fast, iterate,



and correct mistakes quicklyGood taste and attention to detail, with pride in work that is simple and self-serveHunger and a willingness to work hard and operate at any level to get things doneAvailable to work standard Sydney business hoursNice to HaveExperience with Postgres, Redis, ClickHouse, Hono, Drizzle ORM, Temporal, or TailwindExperience with Cloudflare or AWS and infrastructure as code tools such as CDK or TerraformExperience building with AI SDKs and LLM-based applicationsExperience building automations or internal tooling to scale a support functionExperience managing platform incidents and public status communicationExperience supporting non-technical or small business customersIf you are an engineer who likes solving real problems for real customers, moves fast, and wants to help build a platform that makes software accessible to non-technical operators, this role gives you the ownership and the direct impact to do your best work.Application Process OverviewOur comprehensive selection process ensures we find the right fit for both you and our clients:Initial Application - Submit your application and complete our prequalifying questionsVideo Introduction - Record an video introduction to showcase your communication skills and work experienceRole-Specific Assessment - Complete a homework assignment tailored to the position (if applicable)Recruitment Interview - Initial screening with our talent teamExecutive Interview - Meet with senior leadership to discuss role alignmentClient Interview - Final interview with the client team you'd be supportingBackground & Reference Check - Professional reference verificationJob Offer - Successful candidates receive a formal offer to join the teamEach stage is designed to evaluate your fit for the role while giving you insights into our company culture and expectations. We'll keep you informed throughout the process and provide feedback at each step.#J-18808-Ljbffr

📌 Application Support Engineer (Buenos Aires)
🏢 Overseas
📍 Buenos Aires