Remoto: Teletrabajo

Internal Customer Success Manager (INS897)We're looking for an Internal Customer Success Manager to own existing client relationships at Hire Overseas, a fast-growing offshore staffing platform that helps founders and executives hire full-time overseas talent. You will be the person clients go to after the sale, running check-ins, vetting and presenting candidates, coordinating placements, spotting problems before clients do, and turning happy clients into rehires, reviews, and referrals.This role was built to free up a co-founder who has been handling it directly. Nearly all of the company's growth comes from referrals and repeat clients, which means the existing client base is the most important thing in the business, and this role exists to look after it. This is a small team with direct access to both founders and no layers between you and the decisions that matter. If you have high critical thinking, take full ownership of client outcomes, and want a role that grows as fast as you do, this role is a strong fit.Why You'll Want to JoinYou will be paid in USD (bi-monthly: every 15th and 30th)Paid Time Off in accordance with company policyObservance of Holidays per company guidelines100% remote setup so you can work wherever you're most productiveThis role requires availability during US business hours with responsiveness outside core hours when clients need youWork directly with both co-founders of a fast-growing offshore staffing company with a strong referral-driven client baseHigh-ownership role that grows with you as the company scalesWhat You'll Work OnClient Relationship ManagementBe the primary point of contact for existing clients after the saleJoin kickoff, check-in, and escalation calls and own the client relationship through every stage of the engagementRun regular check-ins across every active account and spot problems with a placed contractor before the client doesFix issues when they arise without waiting to be told and without letting things dropIf a client messages at 9pm,



you reply; responsiveness is a baseline, not a stretchCandidate Vetting and PlacementEvaluate the top one to five candidates surfaced by the recruiting team per role and decide who is strong enough to presentTell the difference between a strong candidate and one who just interviews wellPresent your picks to clients, coordinate interviews, handle feedback, and close the placementOwn the quality of every candidate that goes in front of a clientGrowth and RetentionSpot when a client is ready to hire again before they ask and bring it to them proactivelyWhen a client is happy, ask for a review and an introduction; most of the company's growth depends on itMark first placements, milestones, and good moments with thoughtful, personalized gesturesTurn client satisfaction into long-term relationships, repeat business, and referralsWhat You BringHigh critical thinking with the ability to form a clear view, defend it, and apply it to both candidate evaluation and client problem-solvingFull ownership mindset; if a client is unhappy, it is your problem until it is solvedRelevant experience in customer success, account management, staffing, or recruitingClear, real, personal written communication; a genuine message beats a polished generic one every timeResponsive by nature with the ability to keep clients feeling prioritized without being chained to a deskComfortable growing into a role without a playbook being handed to you; the job will get bigger and you want it toNice to HaveBackground in staffing, recruiting, or offshore hiringExperience in a small, founder-led company where you had direct access to leadership and real ownership of outcomesFamiliarity with offshore talent markets in the Philippines, Latin America, or AfricaIf you take full ownership of client relationships, can tell a strong candidate from one who interviews well, and want to be the person that a growing offshore staffing company's most important clients rely on, this role gives you the access, the ownership, and the direct impact to do your best work.#J-18808-Ljbffr

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