As a Operations Team Leader you will play a key role in overseeing daily operations, supporting interpreter performance, and ensuring our services consistently meet quality standards, operational targets, and client expectations. You will collaborate closely with Operations Management, Quality Assurance, Workforce Management, and Training teams to maintain service excellence and support continuous improvement.

What You'll Do
• Lead, coach, and support a team of interpreters in achieving operational and performance targets.
• Monitor key performance indicators (KPIs), including productivity, quality, attendance, adherence, and service levels.
• Conduct performance reviews, coaching sessions, and team meetings.
• Ensure compliance with operational procedures, client requirements, and quality standards.
• Identify performance gaps and support the implementation of improvement plans.
• Collaborate with Workforce Management, Quality Assurance, Training, and other support departments.
• Handle operational escalations and support timely resolution of service delivery issues.




• Prepare performance reports and communicate operational results to management.
• Promote a positive, collaborative, and results-oriented work environment.
• Contribute to continuous improvement initiatives that enhance efficiency and client satisfaction. What We're Looking For
• Bachelor's degree
• Minimum 5 years of experience in a call center, contact center, or BPO environment.
• Excellent English communication skills, both written and spoken.
• Strong knowledge of contact center operations, performance metrics, and service delivery processes.
• Strong communication, presentation, decision-making, and time-management skills.
• Previous exposure to interpretation services or language-service operations is preferred. Work Location & Availability This opportunity is based in Buenos Aires, Argentina, with operations conducted onsite at our offices in the Microcentro area. Calle Florida 141, https://maps.app.goo.gl/is14P3jJ71jfVNkv7

📌 Customer Service Team Lead (Argentina)
🏢 Kalamcx
📍 Argentina