Clinician Onboarding Specialist Open to Latin America: This role is open to candidates based in Latin America.
RemoteAbout Our ClientOur client is a fast-growing, mission-driven virtual behavioral health platform serving one of the most underserved patient populations in the US.
Clinician onboarding is a high-priority function that directly shapes how hundreds of clinicians experience their first weeks on the platform.About the RoleWe're looking for a Clinician Onboarding Specialist to own the onboarding experience for new clinicians joining the platform.
You'll lead three-hour live onboarding calls, walk clinicians through the EHR platform and payroll system via screen share, prepare materials ahead of each session, support clinicians with follow-up questions, and flag recurring issues so the onboarding process improves over time.This role is currently owned by a company leader, and you'll be taking over the function.
Communication quality and energy are non-negotiable: you'll be on live calls with large cohorts of clinicians, keeping them engaged and informed across a full session.
If you have healthcare onboarding or clinical support experience and are confident presenting on live calls, this role is a strong fit.ResponsibilitiesLead three-hour live onboarding calls with newly hired clinicians via video conference, keeping large cohorts engaged and confident with strong energy and clear communicationWalk clinicians through the EHR platform step by step via screen share, covering workflows, documentation, scheduling, and platform navigationGuide clinicians through the payroll system, including timesheet entry and setup in Rippling or a comparable platformAnswer questions live and handle a range of technical and process-related inquiries with composurePrepare materials, presentations, and platform setups ahead of each session, and coordinate participant lists, calendar invites,



and pre-call communicationRespond to post-call clinician questions via email or messaging with accurate, timely answers, tracking open questions until every clinician has a complete responseEscalate complex or clinical questions to the appropriate internal team memberIdentify recurring questions and friction points in onboarding, flag them with clear documentation, and help improve materials, scripts, and workflows over timeWhat We're Looking ForStrong written and verbal English communication with a clear, professional, and warm delivery (an accent is fine as long as communication is clear and confident)Healthcare experience, ideally in behavioral health, therapy, or clinical supportComfort navigating and presenting EHR platforms on live screen-share calls; familiarity with Tebra is a strong plusExperience walking clinicians or staff through onboarding processes, including healthcare guidelines, policies, and platform navigationFamiliarity with payroll systems such as Rippling, Gusto, or similar; Rippling experience is preferredStrong energy and presence on live video calls, able to keep a large group engaged across an extended sessionProficient with Google Workspace, Notion, Airtable, and similar productivity toolsWell-organized and self-directed, managing preparation, execution, and follow-up across multiple onboarding cohorts at onceNice to HaveBackground in credentialing, revenue cycle management, scheduling, or provider support in a healthcare settingExperience supporting clinician onboarding at a telehealth, virtual care,



or behavioral health platformFamiliarity with Tebra or similar behavioral health EHR platformsExperience managing onboarding programs for large cohorts across multiple sessionsWork Schedule100% remote setup so you can work wherever you're most productiveThis position operates on a full-time basis, with dedicated hours to ensure alignment with the team and delivery of quality workAvailability Monday through Friday, 9 AM to 5 PM US Pacific TimeCompensation & Time OffCompensation paid in USDPaid bi-monthly on the 15th and 30thPaid Time Off according to company policyHolidays observed according to company guidelinesApplication RequirementsPlease submit:An updated resumeA 1–2 minute Loom video introducing yourself, describing your healthcare onboarding or clinical support experience, and giving us a sense of your energy and communication style on a live callOnly candidates who submit a Loom video will be moved to the next step of the hiring process.Application Process OverviewOur comprehensive selection process ensures we find the right fit for both you and our clients:Initial Application - Submit your application and complete our prequalifying questionsVideo Introduction - Record an video introduction to showcase your communication skills and work experienceRole-Specific Assessment - Complete a homework assignment tailored to the position (if applicable)Recruitment Interview - Initial screening with our talent teamExecutive Interview - Meet with senior leadership to discuss role alignmentClient Interview - Final interview with the client team you'd be supportingBackground & Reference Check - Professional reference verificationJob Offer - Successful candidates receive a formal offer to join the teamEach stage is designed to evaluate your fit for the role while giving you insights into our company culture and expectations.
We'll keep you informed throughout the process and provide feedback at each step.

📌 Clinician Onboarding Specialist (Bbs938) (Buenos Aires)
🏢 Hire Overseas
📍 Buenos Aires