Got a knack for solving problems and making people feel heard? We're looking for a Customer Support Representative who can turn customer questions into smooth, positive experiences. If you're quick on your feet, great with communication, and thrive in a fast-paced environment, this could be your next move. Location: Buenos Aires - On Site Your Mission: Day to Day Responsibilities Manage a high-volume inbox across chat, email, and tickets, keeping responses within SLA timeframes. Prioritise urgent enquiries, including VIP, payment, and account access issues. Own customer tickets from start to finish, ensuring nothing gets left unresolved. Deliver clear, empathetic, and timely support while managing customer expectations. Investigate issues, follow up proactively, and handle complaints with a solution-focused approach.



Collaborate with Payments, Finance, KYC, Compliance, Tech Support, Engineering, and other internal teams to resolve complex issues. Identify recurring problems, payment delays, and workflow inefficiencies. Keep customer records, tags, internal notes, and escalations accurate and organised. Contribute to internal documentation, response macros, and Help Centre content. Share customer feedback and insights to help improve the overall experience. Your Toolbox: Skills to be Successful Previous experience in a BPO, call center, or customer support environment. Familiarity with CRM platforms and customer support tools. <

📌 Customer Support Representative (Buenos Aires)
🏢 Adaptive Teams
📍 Buenos Aires