Remote | Full-Time | E-Commerce Growth Agency

Trivium Group is an Inc. 5000-ranked, Clutch Award-winning e-commerce growth agency. We manage the growth of brands doing over $700 million in annual Amazon revenue, and we help them scale profitably on the world's most competitive marketplaces. Our Senior Account Managers don't manage accounts — they own outcomes.

We're hiring a Senior Account Manager to manage a portfolio of e-commerce clients. E-commerce client management experience is required; Amazon experience is a bonus, not a requirement. You'll need real performance-marketing instincts, speed, attention to detail, and the ability to treat every client like your own business.

You won't be doing it alone. You'll sit on top of a very capable team — PPC and Amazon strategists, creative, listing and data specialists, plus our internal AI ops agent (Viktor) — so your job is to own the relationship and the outcome, not to personally execute every task.

Requirements

What You’ll Actually Do

Own a portfolio of 20–40 e-commerce brands end-to-end

- You are the single point of accountability for client results and retention.
- Run onboarding, set strategy, deliver results, retain the account — the full lifecycle.
- 2-hour response time during business hours, no exception.

Own onboarding like it decides the account — because it does

- The first 30 days determine whether a client renews. We treat onboarding as strategy, not paperwork.
- You set expectations, goals and the measurement plan before anyone touches a campaign.

Drive results, not reports

- Analyze brand performance and profitability weekly.




- Diagnose problems before the client notices them.
- Translate numbers into clear, confident client communication.

Execute with precision

- Build and follow structured processes for every account (audits, research, campaign architecture, optimization cycles)
- Log every change. Document every decision. Nothing slips through the cracks.
- Coordinate with your strategists daily — you own the relationship, they own execution, and both of you own the result.
- Flag and escalate within hours, not days.

Operate at Trivium’s pace

- We don’t do slow. Scaling decisions get 2–3 weeks to play out, then we adjust. Every week has a purpose.
- When something breaks, you fix it the same day — no exceptions. If it can't be fixed the same day, it's escalated by EOD with a plan.
- This is a high-volume Slack environment. You will need a real triage system — unread is your to-do list.
- If performance is flat for 3 weeks, you’re already pitching the strategic pivot

Who This Is For

- 3+ years of client-facing Client/Customer Success or Account Management experience at a digital, e-commerce or performance-marketing agency — or at a platform serving external paying clients. Managing e-commerce clients is required. Amazon agency experience is a bonus,



not a requirement. Internal, single-brand account management does not count.
- You’ve personally owned 20+ client accounts at the same time and didn’t drop the ball.
- Hands-on experience running or managing growth for e-commerce brands selling physical products — Shopify, Meta Ads, Google Ads, TikTok Ads or Amazon.
- You're analytical: you think in efficiency and margin — ROAS, CPA, conversion rate, contribution profit — whichever platform you learned it on.
- You’re fast — you hate bottlenecks, you move things forward.
- You’re detailed — your reports don’t have typos, your data is always current, your processes are documented.
- You communicate with clarity and confidence — clients trust you because you know what you’re talking about.
- You take ownership — you don’t say “that’s not my job”.
- Fluent English (written and spoken — advanced level required).

Who This Is NOT For

- You prefer a predictable, low-pressure environment.
- You need to be told what to do every day.
- You think “good enough” is good enough.
- You avoid difficult conversations with clients.
- You’re not comfortable making decisions with imperfect data.
- Your e-commerce experience is logistics, fulfillment or operations rather than marketing and advertising.
- You've only managed one brand in-house, or a small number of enterprise accounts — we need an external, multi-client book.

Benefits

Compensation & Benefits

- $4,000–$7,000/month (based on experience)
- 100% Remote
- 25 PTO days + 9 paid holid

📌 Senior Account Manager (Argentina)
🏢 Trivium
📍 Argentina