Monks is a general digital-first marketing services company. This Global IT Support Administrator role provides IT support to Monks employees worldwide, with a primary focus on the LATAM region and in-office support at the Buenos Aires office. The role combines ticketing-based remote support with hands-on on-site IT administration.

What You'll Do

- Deliver IT support globally via ticketing system with focus on LATAM region issues
- Provide in-office IT support at Buenos Aires office 5 days per week
- Offer first-line troubleshooting support via video call and Slack chat
- Handle onboarding and offboarding of employee accounts and technology, including account lifecycle management
- Audit and maintain IT policies, procedures, documentation, and inventory/asset management systems

What You Need

- 3+ years of IT support experience




- Strong written and verbal English communication skills
- Extensive Mac and macOS knowledge
- Experience with ticketing systems and basic IT troubleshooting
- Hands-on experience with MDM software, Google Workspace, asset management, Microsoft Active Directory, and PowerShell
- Knowledge of MS365, Adobe, Azure, Slack, networking, firewalls, VPNs, and enterprise antivirus products

Nice to Have

- Windows system knowledge
- Experience with automation tools such as Workato or BetterCloud
- Freshservice experience
- Linux or Windows systems working experience
- Experience with ethical hacking tools such as vulnerability scanners and network mapping tools

📌 Global IT Support (Buenos Aires)
🏢 LinuxCareers
📍 Buenos Aires