Got a knack for solving problems and making people feel heard? We're looking for a Customer Support Representative who can turn customer questions into smooth, positive experiences.

If you're quick on your feet, great with communication, and thrive in a fast-paced environment, this could be your next move.

Location: Buenos Aires - On Site

Your Mission: Day to Day Responsibilities

- Manage a high-volume inbox across chat, email, and tickets, keeping responses within SLA timeframes.
- Prioritise urgent enquiries, including VIP, payment, and account access issues.
- Own customer tickets from start to finish, ensuring nothing gets left unresolved.
- Deliver clear, empathetic, and timely support while managing customer expectations.
- Investigate issues, follow up proactively, and handle complaints with a solution-focused approach.
- Collaborate with Payments, Finance, KYC, Compliance, Tech Support, Engineering, and other internal teams to resolve complex issues.
- Identify recurring problems, payment delays, and workflow inefficiencies.
- Keep customer records, tags, internal notes, and escalations accurate and organised.
- Contribute to internal documentation, response macros,



and Help Centre content.
- Share customer feedback and insights to help improve the overall experience.

Your Toolbox: Skills to be Successful

- Previous experience in a BPO, call center, or customer support environment.
- Familiarity with CRM platforms and customer support tools.
- Experience handling customer inquiries across multiple channels (email, chat, and phone).
- Strong attention to detail and accurate data entry skills.
- Experience working with international customers, particularly US-based clients.
- A track record of meeting customer satisfaction and performance targets.
- Familiarity with crypto, online betting, or online casino environments.
- Knowledge of collaboration tools such as Slack and G Suite.

Why Adaptive Teams?

At Adaptive Teams, we don’t just fill positions – we create pathways to success. Whether you’re a seasoned pro or just starting out, we’re here to help you grow, innovate, and make an impact. If you’re looking for exciting opportunities and, a team that’s as passionate as you are, this is the place to be.

📌 Customer Support Representative (Buenos Aires)
🏢 Adaptive Teams
📍 Buenos Aires