Assurant is seeking a Technical Support Associate to deliver first-level IT support for a remote, SaaS-based environment. You will handle incidents, manage requests, and support ITSM processes with a focus on rapid resolution and customer satisfaction.
The role requires 2+ years in tech support, strong English skills, and experience with Microsoft 365, identity management, and networking basics. A background in ITIL is a plus and you will collaborate with internal teams and vendors.