Sezzle is seeking a talented Manager, Tier 2 Support to lead the escalation layer for shopper issues that frontline support cannot resolve. You will drive fast, accurate resolutions, document decisions for auditors and regulators, and reduce escalations by addressing root causes with Product, Risk, Payments, and Trust & Safety.
You will build and guide a high-performing T2 team, establish SOPs, and ensure compliance with consumer protection obligations while leveraging AI tools to boost