Assurant is seeking a Technical Support Representative for a 100% remote role serving Latin America. You will provide first-line support for a SaaS platform, guide customers through platform workflows, and troubleshoot technical issues to ensure a smooth customer experience.
The role emphasizes incident management, SLA adherence, and collaboration with cross-functional teams. Adecuado candidates will have 2+ years in IT support, strong ITSM knowledge, and proficiency in English and Spanish.