Working Hours: 2 PM–9 PM US Pacific Time (overnight hours for candidates in regions such as Africa and the Middle East).
This is not a typical support role. You’ll be working directly in live production environments, solving meaningful technical challenges and gaining deep exposure to how large-scale SaaS platforms actually operate.
Why this role stands out
- Work hands-on with production databases and live systems
- Move beyond basic support into technical troubleshooting and problem-solving
- Gain exposure to a full Microsoft stack: Azure, SQL Server, .NET, Angular
- Partner with technical client stakeholders (not just end users)
- Join a lean, high-impact team where autonomy and ownership are valued
- Build a strong foundation for growth into senior support, DevOps, or engineering-adjacent roles
What you’ll be doing
You’ll sit at the intersection of client support and technical operations, diagnosing and resolving issues across database, application, and infrastructure layers.
On any given day, you might:
- Resolve performance bottlenecks or data inconsistencies
- Monitor production environments and prevent issues before they escalate
- Work directly with clients to troubleshoot and explain technical problems
- Collaborate with engineering to escalate and resolve complex cases
During quieter periods, you’ll proactively monitor systems, improve documentation, and help strengthen internal processes.