Cloudbeds is seeking a Hypercare Onboarding Coach to support hoteliers as they go live on our AI-powered hospitality platform. You will analyze live data flows, troubleshoot integrations, and design processes that minimize live-environment friction.
You’ll act as a strategic operational partner delivering high-touch onboarding and rapid, empathetic guidance across time zones. You will bring 3+ years of hospitality operations or B2B SaaS high-touch experience, with strong emotional intelligence