Please Note that Working Hours are 1 2 PM–9 PM US Pacific Time (overnight hours for candidates in regions such as Africa and the Middle East).
Our client is a well-established B2B SaaS company powering complex, real-world operations across industries like hospitality, travel, and workforce logistics. Their platform supports enterprise clients running 24/7 operations—where performance, reliability, and precision truly matter.
This is not a typical support role. You’ll be working directly in live production environments , solving meaningful technical challenges and gaining deep exposure to how large-scale SaaS platforms actually operate.
Why this role stands out
- Work hands-on with production databases and live systems
- Move beyond basic support into technical troubleshooting and problem-solving
- Gain exposure to a full Microsoft stack: Azure, SQL Server, .NET, Angular
- Partner with technical client stakeholders (not just end users)
- Join a lean, high-impact team where autonomy and ownership are valued
- Build a strong foundation for growth into senior support, DevOps, or engineering-adjacent roles
What you’ll be doing
You’ll sit at the intersection of client support and technical operations , diagnosing and resolving issues across database, application, and infrastructure layers.
On any given day, you might:
- Resolve performance bottlenecks or data inconsistencies
- Monitor production environments and prevent issues before they elevate
- Work directly with clients to troubleshoot and explain technical problems
- Collaborate with engineering to elevate and resolve complex cases
During quieter periods, you’ll proactively monitor systems, improve documentation, and help strengthen internal processes.
Tech environment
- Database:
📌 Latam Field Service Engineer – On-Site Technical Support (Tandil)
🏢 Cloudbeds
📍 Tandil
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