At bet365, we're one of the world's leading online gambling companies, revolutionising the industry since ****.
Founded by Denise Coates CBE, we now employ over 9,000 people and serve over 100 million customers in 27 languages.
Our focus on In-Play betting has solidified our market-leading position, offering an unmatched experience across 96 sports and 700,000 streaming events.
With over 750 concurrent sporting fixtures at peak and more live sports streamed than anyone else in Europe, we handle over 6 billion HTTP requests daily and process more than 2 million bets per hour at peak.We empower our employees to push boundaries and explore new ideas, cultivating a culture that celebrates and rewards creativity.
This offers employees a wealth of opportunities for growth, giving them the opportunity to make a real impact in the world of online gambling.
As a forward-thinking company, we're breaking new ground in software innovation too, redefining what's possible for our customers worldwide.Job DescriptionAs a Customer Account Advisor, you will be the voice of our brand, helping customers across the globe enjoy our products with confidence and ease.The Customer Services department in Argentina will manage all interactions with our general customer base, ensuring every query is handled with precision and care.This role involves providing support via Live Chat, telephone, and email, covering everything from account verification to betting queries.Comprehensive training is provided from day one,



equipping you with the knowledge to navigate our systems and sports offerings.
This is an opportunity to build a career within an innovative team, where development is encouraged and high-quality service is the standard.QualificationsFluent verbal and written communication in SpanishStrong verbal and written communication skills in EnglishAbility to multi-task with strong attention to detailProblem-solving mindset with a focus on resolutionCompetent literacy and numeracy skillsDeliver effective communication to Spanish-speaking customers to resolve queriesCollaborate with internal English-speaking departments to address customer complaintsProvide support to our global customer base via Live Chat, telephone, and emailEscalate complex queries to senior team members when necessaryEnsure a positive experience by resolving customer issues promptlyUtilise internal tools to manage and update account informationPromote Responsible Gambling practices across all interactionsMaintain up-to-date knowledge of licensing policies and proceduresAt bet365, we're committed to creating an environment where everyone feels welcome, respected and valued.
Where all individuals can grow and develop, regardless of their background.
We're Never Ordinary, and we're always striving to be better.
If you need any adjustments or accommodations to the recruitment process, at either application or interview, please don't hesitate to reach out.
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📌 Customer Account Advisor (Buenos Aires)
🏢 Bet365
📍 Buenos Aires