Cognizant in Argentina seeks a Service Desk Team Lead (trilingual) to guide a team delivering first-level IT support across Latin America.
You will coach analysts, drive performance, and collaborate with service delivery managers, clients, and cross-functional teams.The role is hybrid with 2 days in the Cognizant office and 3 days remote.
You will monitor SLAs, KPIs, CSAT, and lead continuous improvement aligned with ITIL principles to ensure service excellence.
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📌 Trilingual Service Desk Lead (Spanish/Portuguese/English) (Buenos Aires)
🏢 Cognizant
📍 Buenos Aires
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