Job DescriptionRelevant professional experience preferably in the network industrySolid network security and routing experiencesExceptional customer service orientation and strong communications skillsAsset to have CCNA, CCNP, CCIE, and/or CISSP certificationsProficient with MS Word, PowerPoint, and ExcelScripting and Windows server app experienceWilling to travelAdvanced English levelSkills & QualificationsRelevant professional experience preferably in the network industrySolid network security and routing experiencesExceptional customer service orientation and strong communications skillsAsset to have CCNA, CCNP, CCIE, and/or CISSP certificationsProficient with MS Word, PowerPoint, and ExcelScripting and Windows server app experienceWilling to travelAdvanced English levelJob DutiesCollection, analysis and change recommendations of configuration informationCollection and analysis of customer network informationCollection and analysis of packet trace informationRecommend actions based on analysisCustomer education, deliver knowledge transfer like webinar or workshopsSoftware recommendation, conduct bug scrubs reportsUpgrade testing, on a lab environment perform test to upgrade customer devices and provide a reportDevelop best practice deployment and troubleshooting methodology documentationFollow up technical cases and manage the right expectation until the closure of the casesConduct weekly status conference calls with customers to report status of open issues and projectsConduct quarterly reports for your managed accountsWork closely and provide direct technical email and phone support to our customers in the LATAM RegionAnalysis of support request, completion of requests for information and documentationWill exercise independent judgment in methods, techniques and evaluation criteria for obtaining resultsAbout UsFortinet (NASDAQ: FTNT) secures the largest enterprise, service provider, and government organizations around the world.
Fortinet empowers its customers with intelligent, seamless protection across the expanding attack surface and the power to take on ever-increasing performance requirements of the borderless network - today and into the future.
Only the Fortinet Security Fabric architecture can deliver security without compromise to address the most critical security challenges, whether in networked, application, cloud or mobile environments.
Fortinet ranks number one in the most security appliances shipped worldwide and more than 500,000 customers trust Fortinet to protect their businesses.We are committed to providing reasonable accommodations for all qualified individuals with disabilities.
If you require assistance or accommodation due to a disability, please contact us at ****** is an equal opportunity employer.
We value diversity in our company, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, military/veteran status or any other applicable legally protected characteristics in the location in which the candidate is applying.
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📌 Technical Account Mgr (Rincón de los Sauces)
🏢 Fortinet
📍 Rincón de los Sauces