We're looking for a reliable, empathetic, and highly organized Bilingual Medical Virtual Assistant who enjoys helping people, communicates confidently in both English and Spanish, and thrives in a fast-paced, patient-focused environment.
Someone who is comfortable handling high volumes of phone calls, managing sensitive information, and supporting healthcare professionals with accuracy and professionalism.
If you're detail-oriented, adaptable, and looking for a long-term remote opportunity, we'd love to meet you.You'll play an important role in connecting patients with their healthcare teams, coordinating appointments, managing medical information, and ensuring patients receive timely and professional assistance.
Depending on your assigned client, your responsibilities may combine patient-facing phone support with administrative and medical office tasks.ResponsibilitiesHandle inbound and outbound calls with patients, healthcare providers, and insurance companies, responding to inquiries with professionalism, empathy, and accuracySchedule, confirm, and coordinate patient appointments while maintaining accurate calendars and medical office recordsAccess and update patient information using Electronic Medical Record (EMR/EHR) systems, ensuring accuracy and confidentialityAssist with insurance eligibility verification, coverage inquiries, and patient information validationSupport patient intake, admissions, and front-desk operations, helping patients navigate administrative processesServe as a communication link between patients and healthcare professionals, ensuring questions, requests,



and relevant information reach the appropriate teamsPerform administrative tasks, including data entry, email management, record maintenance, and documentationCommunicate clearly with English- and Spanish-speaking patients, adapting your approach to their needs and circumstancesFollow established healthcare procedures, patient privacy standards, and HIPAA requirements when handling sensitive medical informationMaintain consistent attendance, productivity, and service quality while adapting to the needs and working hours of assigned US healthcare clientsRequirementsFluency in English and Spanish, with excellent verbal and written communication skills and the confidence to handle professional phone conversations in both languagesPrevious experience in customer service, call centers, BPO operations, virtual assistance, healthcare administration, or another relevant customer-facing roleStrong phone-handling skills, including the ability to manage frequent inbound and outbound calls with patience, professionalism, and empathyExcellent organizational skills, attention to detail, and the ability to manage multiple responsibilities without compromising accuracyStrong computer literacy and proficiency with Google Workspace, Microsoft Office,



or similar business applicationsAbility to learn new systems, follow established procedures, and handle confidential patient information responsiblyStrong interpersonal skills, sound judgment, and the ability to communicate effectively with patients, medical professionals, and internal teamsSelf-motivated, dependable, and comfortable working independently in a fully remote environmentFlexibility to work US business hours, including Eastern, Central, or Pacific Time, depending on the assigned clientAccess to a reliable computer, high-speed internet connection, and a suitable home workspace, including the required backup equipment and connectivityPreferred1-2 years of experience supporting US healthcare accounts, medical practices, insurance providers, or healthcare-related BPO operationsFamiliarity with medical terminology, patient scheduling, insurance verification, or medical office workflowsHands-on experience with EMR/EHR platforms such as Epic, Cerner, Athenahealth, or NextGenPrevious experience as a Medical Virtual Assistant, Medical Receptionist, Patient Care Coordinator, or Healthcare Customer Service RepresentativeA degree or educational background in healthcare, nursing, medical administration, or a related fieldKnowledge of HIPAA regulations or an existing HIPAA certificationExperience supporting US-based clients or working with distributed international teamsBenefitsCompensation: USD $6 per hourLocation: Fully remote - Latin AmericaContract Type: Independent ContractorSchedule: Full-time, aligned with assigned US client business hours
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📌 Medical Virtual Assistant (Rosario)
🏢 Sur Global
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