We are looking for an
Italian-Speaking STR Specialist
to support the day-to-day operations of our short-term rental portfolio.
The adecuado candidate is fluent in
Italian and English
, highly organized, and experienced in guest communication and property management.
Key Responsibilities
Communicate with guests in
Italian and English
through Airbnb, Booking.com, VRBO, email, and messaging platforms.
Handle guest inquiries, booking requests, check-in/check-out questions, and issue resolution.
Coordinate cleaning, maintenance, and other property-related services.
Monitor reservations, calendars, availability, and guest information.
Assist with listing updates, pricing, and property information.
Respond promptly to guest concerns and ensure a high level of guest satisfaction.
Coordinate with property owners, cleaners, maintenance vendors, and internal teams.
Maintain accurate records and follow established STR operational procedures.
Monitor reviews and guest feedback and elevate issues when necessary.
Requirements




Fluent Italian and English
— written and spoken.
Previous experience in
Short-Term Rentals, Property Management, Hospitality, or Guest Services
preferred.
Familiarity with
Airbnb, Booking.com, and VRBO
.
Experience with PMS/channel management platforms such as
Guesty, Hostaway, Hostfully, or similar tools
is a plus.
Strong communication, organization, and problem-solving skills.
Ability to multitask and work independently in a fast-paced environment.
Strong attention to detail and a customer-focused approach.
Availability to work flexible hours, including weekends when required.
What We Offer
Competitive salary based on experience.
Remote work opportunity.
Long-term growth potential.
Supportive and collaborative team environment.
Opportunity to work with an international STR portfolio.
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