The Compliance Services Supervisor is responsible for leading a team of Service Representatives and Associates to deliver services by leveraging Sovos' products and tools.
The Compliance Services Supervisor is responsible for ensuring that all regulatory deadlines are met by the team while delivering an outstanding customer service experience to clients.
This role provides day-to-day support to team members, manages team tasks, performs performance management and leads process improvement initiatives to maximize internal efficiency and improve client experience.Note: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.Key Position ResponsibilitiesLead a team of Compliance Services Associates and RepresentativesHold team accountable for high service levels while creating a culture of collaboration and professionalismInterview, hire, train, coach, appraise performance,
reward and discipline employeesImplement and lead process improvement initiatives across the teamMonitor client activities to ensure timely completion of compliance related tasksProvide assistance to team members in resolving client issuesLead team to successful completion of department goalsFollow through on supervisory responsibilities in accordance with the organization's policies and applicable lawsPerform other duties and special projects as assignedMinimum Position QualificationsBachelor's degree or equivalent work related experience3+ years of client service related work experienceExcellent time management, decision making, and organizational skillsAbility to lead and empower teams to achieve individual and operational goalsExcellent interpersonal and professional communication skillsAbility to work as a member of a team and cross-functionallyDetail oriented and ability to work independently in a fast-paced environmentEssential Job Functions:Interact effectively with teammates, colleagues and customersComprehend and communicate complex conceptsConcentrate, analyze and resolve complex problemsUtilize technology (e.g. phone systems, computer hardware and software applications) to fulfill work requirements
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