Solution Architect - Assistant Director - Service Excellence - EY Global Delivery Services
As the Lead Solution Architect for the Innovation Team, you will drive the evaluation, prototyping, and adoption of emerging technologies for our customers across diverse industry sectors.
You will act as a technology generalist, leveraging your broad expertise across full stack development, AI/ML, MEAN stack, databases, cloud platforms, and more, to guide customers in identifying, assessing, and implementing innovative solutions that deliver business value.
Position Summary
5+yrs of experience in a similar profile with strong service delivery background
Design technical specifications for AI, Machine Learning, Deep Learning, NLP, NLU, NLG projects and implement the same.
Exposure to Generative AI, AI Agents design and development using opensource frameworks and Azure AI Services.
Contribute to products or tools built on Artificial Intelligence technologies and paradigms, that can enable high-value offerings.
Building AI solutions would involve the use and creation of AI and ML techniques including but not limited to deep learning, computer vision, natural language processing, search, information retrieval, information extraction, probabilistic graphical models and machine learning.
Hands on experience as leads in designing and developing applications/tools using Microsoft technologies - , C#, HTML5, MVC, Angular/React/Node Js
Analyses tools and solutions to identify issues, errors or problems, and determine suitable debugging tools and techniques
Applies basic debugging tools and techniques to reproduce, simplify and resolve solution errors or problems
Proven track record in evaluating, designing, and implementing solutions using emerging technologies.
Strong understanding of architectural patterns, integration approaches, and technology adoption frameworks.
Experience with cloud-native architectures, containerization (Docker/Kubernetes), and DevOps practices.
Ability to quickly learn and apply new technologies in unfamiliar domains.
Excellent communication, stakeholder management, and presentation skills.
Experience leading technical teams and driving cross-functional collaboration.
Exposure to industry-specific challenges and technology use cases is a plus.
Identifies internal and external factors which may impact requirements
Utilizes specific organizational methods, tools and techniques for requirements analysis and mapping, , automated diagramming tools to ensure traceability of requirements
Analyses relevant information from stakeholders and participates in the preparation of preliminary mapping of business requirements to existing processes to identify gaps and/or opportunities
participates in identifying the costs, benefits and process impact of updating, upgrading or adding new components; documents and measures direct and indirect costs and projected benefits
Follows organizational guidelines and procedures for conducting a cost-benefit analysis
Resolves common errors or omissions in developing the analysis
Demonstrates intermediate knowledge of tools used in the design and build of data architecture design and modelling solutions
Participates in designing blueprints on how to structure, store and utilize data
Follows standards, processes and methodologies to develop each phase of data architecture (, data manipulating processes, database technology generating processes)
Applies principles, methods, processes and standards to support the realization of atypical data architecture design and modelling requirements, with supervision
Plans processes for effective data storage, sharing and utilization within the organization
Updates policies, standards and procedures on data management for compliance with relevant legislation
Identifies gaps, inefficiencies, and potential risks in existing data management processes
Proposes enhancements or modifications to data handling procedures
Establishes processes to monitor compliance of information or data handling and access requests with approved procedures
Creates the processes and systems required to capture, retain and utilize critical data
Recommends improvements to existing systems
Solves moderately complex problems
Participates in the selection of appropriate design methodologies and tools in line with the organization's practices and design principles
Creates a solution / system / software design blueprint based on a broad design concept, and business and user requirements
Creates demos and proofs of concept
Participates in the integration of emerging technologies / specific features and functions of emerging technologies
Identifies processes that will be improved by the application of new and emerging technologies and approaches
Supports the identification and selection of compatible emerging technologies and assessment of their feasibility to the organization's operations and processes




Assists in comparing business performance before and after the implementation of emerging technologies
Analyses information, derives insights on the performance of governance and IT standards; assists senior colleagues in identifying critical issues in IT design processes and policies
Supports platform feature development and implementation according to established design, architectural standards and practices
Identifies key security risks and problems posed by new technologies and business practices
Provides support in defining security specifications of components and integrating appropriate security controls to minimize security breaches or lapses
Checks for an adequate level of security robustness in system designs
Helps with the development of a solution architecture for a specific business problem or environment
Reviews the major components, functions and features of the solution architecture toolkit
Describes the flow of information through the phases of the architecture development methodology
Uses enterprise architecture to obtain and use information relevant to this solution
Develops an architectural proof of concept
Develops a solution architecture utilizing appropriate tools, techniques and models of system components and interfaces
Implements regular system reviews to monitor solution status and make modifications, according to an architecture management framework
Utilizes tools to assess organization, financial and technical data
Drafts a feasibility analysis report on a project or product for review
Roles and Responsibilities
Create Technical Design for AI, Machine Learning, Deep Learning, NLP, NLU, NLG projects and implementing the same in production.
Solid understanding and experience of deep learning architectures and algorithms
Experience solving problems in industry using deep learning methods such as recurrent neural networks (RNN, LSTM), convolutional neural nets, auto-encoders etc.
Knowledge of open source libraries such as Keras, Tensor Flow, Pytorch
Work with business analysts/consultants and other necessary teams to create a strong solution
Should have in depth understanding and experience of Data science and Machine Learning projects using Python, R etc.
Skills in Java/C are a plus
Hands on experience as leads in designing and developing applications/tools using Microsoft technologies - , C#, HTML5, MVC, Angular/React/Node Js
Should have expertise in creating solution design documentation
Should be able to train and build a team of technical developers
Desired to have knowledge on any of the cloud solutions such as Azure or AWS
Desired to have knowledge on any of container technology such as Docker
Should be able to work with a multi culture global teams and team virtually
Should be able to build strong relationship with project stakeholders
Should be able to build strong relationship with project stakeholders
This is a fantastic opportunity to be part of a leading firm whilst playing an instrumental role in advising on data privacy related matters.
We are looking for an experienced lawyer with expertise in the data privacy domain to join EY's Global Delivery Services (GDS) team supporting the General Counsel's Office (GCO).
The successful candidate will work closely with the Global Lead Counsel – Data Incident Response (a Director in Global Data Protection responsible for the Global Incident Response program) to support the maintenance, coordination and continuous improvement of the Global Incident Response (IR) Program in collaboration with key stakeholders and data protection teams around the world.
The role will also play a key part in supporting the management of multijurisdictional incident responses.
You will work closely with business and Information Security stakeholders and Data Protection leadership and team members.
Your key responsibilities
Provide legal oversight and guidance on the management of global data protection and privacy incidents ensuring compliance with EY policies, applicable laws, and regulatory requirements.
Support the Global Deputy Lead Counsel – Data Protection Incident Response and the Chief Privacy Officer in the management of complex and strategically significant data incidents.
Coordinate with Information Security, Risk Management, General Counsel teams, and other key stakeholders to ensure data incidents are managed consistently and effectively across jurisdictions.
Develop and maintain oversight of data incident tracking, reporting, metrics,



and trend analysis to support risk management and executive reporting across the EY organisation.
Support the implementation and continuous improvement of EY's general data incident response framework, policies, procedures, and governance processes.
Communicate the global data incident response programme and related requirements, providing guidance and support on the management of cross-border data incidents
Identify, assess, and escalate significant legal and regulatory issues arising from data incidents, including matters involving complex jurisdictional considerations or emerging regulatory developments.
Collaborate with various stakeholders, including data protection, risk management, Infosec and General Counsel teams globally to ensure a coordinated response to incidents.
Contribute to the development and delivery of training, awareness initiatives, and guidance materials to strengthen understanding of data protection obligations and data incident response requirements across EY.
Oversee onboarding, capability building, and career development initiatives within the team.
Allocate work, manage utilization, and ensure delivery aligned with SLAs, quality measures, and stakeholder expectations.
Provide coaching, performance feedback, and development support to team members.
Stakeholder management and assistance in business development initiatives.
Skills and attributes for success
Demonstrated experience managing complex, cross-border data incidents and advising senior stakeholders on legal, regulatory, and risk considerations.
Strong knowledge of EU and international data protection laws, particularly the GDPR, with familiarity with privacy legislation in other key jurisdictions considered advantageous.
Experience interpreting and applying legal requirements relating to personal data breaches, regulatory investigations, law enforcement requests, and crisis management scenarios.
Excellent legal judgement, analytical skills, and the ability to provide practical, risk-based advice in high-pressure situations.
Strong stakeholder management and communication skills.
Experience working in a complex global organisation and managing matters across multiple jurisdictions and cultures.
Excellent written and verbal communication skills in English.
Have a good understanding of emerging technologies such as cloud computing, RPA, AI etc.
Experiences in client handling and leading a team of legal professionals.
Ability to team effectively with onshore legal team and colleagues in other functions.
Highly responsive with ability to manage high workload volumes efficiently and effectively
Solution oriented with focus on exceptional client service.
Confidence, maturity and high degree of awareness to be able to work effectively with a broad base of senior-level internal stakeholders.
Sensitivity to intercultural contacts and communication.
Strong sense of personal responsibility and ownership for success of a given task.
Eagerness to contribute to a team-oriented environment and ability to work cooperatively with other teams and country practices, demonstrating cultural sensitivity;
Ability to adapt, cross-skill, up-skill and work towards continuous improvements to improve efficiencies and processes within the team.
To qualify for the role, you must have
Qualifications
Must be a qualified lawyer with consistent strong academic record.
Experience
Minimum 8 years of years of
relevant
post-qualification experience (preferably in a multi-national corporate).
Other Personal Characteristics
Unquestioned ethics and integrity.
High level of self-confidence and energy.
High level of intellectual agility, self-motivation, resourcefulness, and patience.
What working at EY offers
EY Global Delivery Services (GDS) is a dynamic and truly global delivery network.
We work across ten countries – Argentina, India, China, Philippines, Poland, Mexico, Spain, UK, Hungary, Sri Lanka – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy.
From accountants to coders, we offer a wide variety of fulfilling career opportunities that span all business disciplines.
In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe.
We'll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.
Continuous learning:
You will develop the mindset and skills to navigate whatever comes next.
Success as defined by you:
We will provide the tools and flexibility, so you can make a significant impact to your career, your way.
Transformative leadership:
We will give you the insights, coaching and confidence to be the leader the world needs.
Diverse and inclusive culture:
You will be embraced for who you are and empowered to use your voice to help others find theirs.
About EY
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