Clinician Onboarding Specialist
Open to Latin America: This role is open to candidates based in Latin America.
Remote

About Our Client

Our client is a fast-growing, mission-driven virtual behavioral health platform serving one of the most underserved patient populations in the US. Clinician onboarding is a high-priority function that directly shapes how hundreds of clinicians experience their first weeks on the platform.

About the Role

We're looking for a Clinician Onboarding Specialist to own the onboarding experience for new clinicians joining the platform. You'll lead three-hour live onboarding calls, walk clinicians through the EHR platform and payroll system via screen share, prepare materials ahead of each session, support clinicians with follow-up questions, and flag recurring issues so the onboarding process improves over time.

This role is currently owned by a company leader, and you'll be taking over the function. Communication quality and energy are non-negotiable: you'll be on live calls with large cohorts of clinicians, keeping them engaged and informed across a full session. If you have healthcare onboarding or clinical support experience and are confident presenting on live calls, this role is a strong fit.

Responsibilities

- Lead three-hour live onboarding calls with newly hired clinicians via video conference, keeping large cohorts engaged and confident with strong energy and clear communication
- Walk clinicians through the EHR platform step by step via screen share, covering workflows, documentation, scheduling, and platform navigation
- Guide clinicians through the payroll system,



including timesheet entry and setup in Rippling or a comparable platform
- Answer questions live and handle a range of technical and process-related inquiries with composure
- Prepare materials, presentations, and platform setups ahead of each session, and coordinate participant lists, calendar invites, and pre-call communication
- Respond to post-call clinician questions via email or messaging with accurate, timely answers, tracking open questions until every clinician has a complete response
- Escalate complex or clinical questions to the appropriate internal team member
- Identify recurring questions and friction points in onboarding, flag them with clear documentation, and help improve materials, scripts, and workflows over time

What We're Looking For

- Strong written and verbal English communication with a clear, professional, and warm delivery (an accent is fine as long as communication is clear and confident)
- Healthcare experience, ideally in behavioral health, therapy, or clinical support
- Comfort navigating and presenting EHR platforms on live screen-share calls; familiarity with Tebra is a strong plus
- Experience walking clinicians or staff through onboarding processes, including healthcare guidelines,



policies, and platform navigation
- Familiarity with payroll systems such as Rippling, Gusto, or similar; Rippling experience is preferred
- Strong energy and presence on live video calls, able to keep a large group engaged across an extended session
- Proficient with Google Workspace, Notion, Airtable, and similar productivity tools
- Well-organized and self-directed, managing preparation, execution, and follow-up across multiple onboarding cohorts at once

Nice to Have

- Background in credentialing, revenue cycle management, scheduling, or provider support in a healthcare setting
- Experience supporting clinician onboarding at a telehealth, virtual care, or behavioral health platform
- Familiarity with Tebra or similar behavioral health EHR platforms
- Experience managing onboarding programs for large cohorts across multiple sessions

Work Schedule

- 100% remote setup so you can work wherever you're most productive
- This position operates on a full-time basis, with dedicated hours to ensure alignment with the team and delivery of quality work
- Availability Monday through Friday, 9 AM to 5 PM US Pacific Time

Compensation & Time Off

- Compensation paid in USD
- Paid bi-monthly on the 15th and 30th
- Paid Time Off according to company policy
- Holidays observed according to company guidelines

Application Requirements

Please submit:

- An updated resume
- A 1–2 minute Loom video introducing yourself, describing your healthcare onboarding or clinical support experience, and

📌 Clinician Onboarding Specialist (Buenos Aires)
🏢 Hire Overseas
📍 Buenos Aires