S&P; Integral Credit and Collections team member handling collections work for S&P; Global.

Grade Level (for internal use): 08

The team: The S&P; Global Credit and Collections team is responsible for the collection of all accounts receivable. They are to carry out this responsibility following established business procedures and policies that are set up to protect revenue while at the same time providing excellent customer service

The Impact: This is a key position in the collections team that is part of the Order to Cash processing division. Timing and accuracy are key contributors for invoicing and collections to insure low delinquency through timely collections and improved revenue.

What's in it for you: With Client Financial Relations, no day is a dull day. This is a critical and vigorous position that requires one to understand various applications such as Salesforce, Akritiv and Oracle. One will be responsible for managing collections along with Sanctioned account handling, to ensure that we remain compliant with sanctioned account policies at all times.

Responsibilities

- Vigorous participation in the collection of all outstanding receivables which includes making collections calls and other communications




- Enforcing Policies and procedures related to payment, cancellation and suspension/termination of customer services
- Providing general customer service regarding customer refunds, payment forms, payment discrepancies, and tax forms/ procedures, payment histories, statements of account, etc.
- Monitoring and maintaining accounts within assigned territory which include performance of reconciliations and adjustments.
- Working with other business teams including Sales, Order Management, Client Contract Support and Client Relations to solve customer issues which could prevent payment
- Noting and reporting customer status through account reviews, account notes and meetings with various business stakeholders
- Assisting in the maintenance of customer contact information
- Performing other related tasks as required
- Assist in mutual support and knowledge sharing of the global Credit and Collections team

What We are Looking For

Basic Required Qualifications

- Excellent verbal and written communication in English
- Excellent problem solving skills
- Commitment to excellent customer service
- Full time job, Able to work from 9 am to 6 pm every day ( _

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